If you need special assistance at the airport, onboard or on your Virgin Atlantic Holiday, please let us know as early as possible (or at least 72 hours before your flight). Head to My booking to request wheelchair assistance and more, or get in touch through the options below. Our dedicated team are here to help make your trip amazing.

The best way to request special assistance or ask us any questions, is to complete our webform by selecting 'Special assistance' below...

If you prefer to send us an email, the address is special.assistance@fly.virgin.com


As we are focused on providing special assistance, we’re unable to arrange:

Seating for children

Name changes

Flight changes and travel advice