If you would like to request a refund or a quote, you can do so by completing one of the forms below.
Before you fill out one of the forms, please remember we can only accept and process your refund if:
• You’re eligible for a refund in line with our refund policy. Please check your T&C’s before completing the form as not all of our tickets are fully refundable.
• You booked directly with Virgin Atlantic, and not a travel agent or third party company.
• You have your 6-digit alphanumeric booking reference starting with A to G (e.g. A3B2DE).
If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules.
Once we’ve received and accepted your refund request, we’ll credit your refund within the normal timeframe to your original form(s) of payment. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if there’s a Bank Holiday.
If you purchased your ticket through a travel agent or another airline, you’ll need to apply for your refund with them directly, as we won’t be able to process it for you.
If your flight is scheduled to operate and you’re unable to travel, you may find the best option is to rebook your ticket.
If you’d like to rebook instead, we’re here to support you. You can visit Rebook Me form, where you will find details on how to access our rebooking bot and web messaging service.
To ensure the timely processing of your request, please choose the correct form based upon your requirements:
Request a quote for your refund
If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to.
Claim a refund for your booking
A refund of your flight booking based upon the terms and conditions of your ticket.
Claim a refund for your seats/upgrades/excess baggage
Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight.