If you need special assistance at the airport, onboard or on your Virgin Atlantic Holiday, please let us know as early as possible (or at least 72 hours before your flight). Head to My booking to request wheelchair assistance and more, or get in touch through the options below. Our dedicated team are here to help make your trip amazing.

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Travelling with visual impairment


We can offer assistance at the airport and on board the aircraft with seat orientation and audio descriptions for entertainment.

  Request assistance

Help with mobility and mobility aids


Everything you need to know about requesting assistance through the airport, bringing your own mobility aids and special seating on board.

  Get help with mobility

Help with medication, medical equipment and fitness to fly


Advice for flying with your prescription medication and what you need to know before flying with medical equipment.

  Flying with medical conditions

Travelling with a partner airline


If you flight is operated by one of our partners, even if it has a Virgin Atlantic flight number, then please see their website for more information on requesting special assistance

  Special assistance with other airlines

Assistance if you're deaf or hard of hearing


Find out about using hearing aids on board and how to request assistance at the airport or a qualified translator on board your flight.

  How we can help

Travelling with a hidden disability


If you or someone you're travelling with has a hidden disability, we have advice and guidance to help you through the journey.

  What to expect on your journey

Travelling with a guide dog or assistance dog


Before you book, find out what's required for your guide dog or assistance dog to travel with you in the cabin of your flight.

  What you need to know

Virgin Atlantic adheres to the US Disabilities Bill of Rights and the UK Aviation Passenger Charter. For more information please click the links below:

US Disabilities Bill of Rights

UK Aviation Passenger Charter