On any flight to or from a US airport, we are governed by the Air Carrier Access Act which prohibits discrimination on the basis of disability in air travel.

You can view a copy of this rule by clicking here which will take you to the U.S. Department of Transportation website.

You can also access this by contacting the Aviation Consumer Protection Division on the contact details below.

Calling from outside the US:

Phone: (202) 366-2220

TTY/Assistive device: (202) 366-0511

Calling within the US:

Phone: 1-800-778-4838

TTY: 1-800-455-9880


By Post:

Aviation Consumer Protection Division

U.S. Department of Transportation

1200 New Jersey Ave, SE

Washington, DC 20590

United States