To make any change to your name you will need to contact us. If you are not the lead passenger, you’ll need them to do this.

Types of name changes


Free of charge

New ticket required

Legally or officially changed your name



Spelling mistake



Transferring tickets to another person



Partially travelled ticket



Travelling in Economy Light (outside of Risk Free Cancellation)



The above information is for direct bookings and Virgin Atlantic flights only.

Tickets cannot be transferred to other people

You will not be able to transfer your ticket to another person by completely changing the name, as tickets can't be transferred. You'll need to buy a new ticket.

If you've legally or officially changed your name

We can amend your ticket free of charge. We just need to see the supporting documentation, such as your marriage certificate, to prove you are the same person.

If you’re on your honeymoon or you get married while you’re away, it’s ok to travel under your maiden name.

The key thing is that the name on your booking and ticket matches the name on your passport.

If you've spotted a spelling mistake

If there’s a small spelling mistake in your name on the ticket, we can also amend this for free.

The lead passenger will always need to make any changes.

Booked with us direct on the phone or online?

Web Chat

This is the quickest and easiest way to make a change. Hit the red chat button on the bottom right of this page. This is open 24 hours a day, so you can contact us when it’s best for you.

If you refresh the page or navigate away, you'll lose your chat, and no one wants that.

Call us

If you’d prefer to speak to us over the phone, you can contact us here. (Click ‘Manage my booking’ and then ‘I want to change or rebook my flights’).

Travelling with Virgin Atlantic Holidays?

Call us

Speak directly to a Virgin Atlantic Holidays Advisor by clicking here.

If you booked a Flight + Hotel package

Call us

Speak directly to a Virgin Atlantic Holidays Advisor by clicking here

If you didn’t book with us

You’ll need to contact the company you booked with, as they may have a different rebooking policy. 

Virgin Atlantic is governed by the rules of other airlines so if a name change is linked to another airline, we can’t guarantee they will accept free of charge changes.