| Virgin Group partner | How to claim missing points | Documents required |
|---|---|---|
| Virgin Credit Card | If you have any missing points, need to manage direct debits, or any issues with the card, Virgin Atlantic Credit Cards at Virgin Money can be contacted on their web page: |
Invoice/receipt |
| Virgin Experience Days | Send your claim to Virgin Atlantic Flying Club support | Invoice including order number, date and value |
| Virgin Games | Send your claim to Virgin Atlantic Flying Club support | Proof of transaction conversion |
| Virgin Holidays | Email directly feedback@virginholidays.com |
Confirmation email/invoice or e-voucher and hotel bill/rental agreement. Please include your Flying Club account number in the subject box. |
| Virgin Hotels | Send your claim to Virgin Atlantic Flying Club support | Invoice including arrival/dept dates of stay and room rate. |
Virgin Limited Edition:
Includes: Kasbah Tamadot, Necker Island, The Lodge, Ulusaba, Mont Rochelle, Mahali Mzuri |
Send your claim to Virgin Atlantic Flying Club support | Invoice including order number, date and value |
| Virgin Vacations USA | Send your claim to Virgin Atlantic Flying Club support | Invoice including order number, date and value |
| Virgin Wines USA | Send your claim to Virgin Atlantic Flying Club support | Invoice including order number, date and value |
| Virgin Wines UK | Send your claim to Virgin Atlantic Flying Club support | Invoice including order number, date and value |
| Hotels and car rentals booked directly on virginatlantic.com | Send your claim to Virgin Atlantic Flying Club support | Invoice/confirmation email, with date and value |
Missing Virgin Group Points
To claim your missing Virgin Group points, please see the details below: