Terms and conditions

You agree:-

1.1 to abide by all applicable laws, regulations and codes of conduct when using the website and to be solely responsible for all things arising from your use of the website;

1.2 not to use the website in any way which might infringe any rights of any third party or give rise to a legal claim against Virgin Atlantic by any third party;

1.3 not to damage, interfere with or disrupt access to the website or do anything that may interrupt or impair its functionality;

1.4 not to obtain or attempt to obtain unauthorised access, through whatever means, to the website or other services or computer systems or areas of our, or any of our partners’, networks which are identified as restricted;

1.5 not to collect or store personal data about other users for commercial purposes;

1.6 to respect the privacy of your fellow Internet users;

1.7 to provide true, accurate, complete and current information to us and notify us immediately of any change.

2.1 The material and content provided to you on the website ("Content") is solely for your personal non-commercial use and you agree not for yourself or through any third party to distribute or commercially exploit all or any part of the Content.

2.2 All Content (including, but not limited to articles, features, photographs, images, brands, logos, illustrations, audio clips and video clips, as well as all products, software, technology or processes described in this website are protected by copyright, trade marks, service marks and/or other intellectual property rights and laws (collectively "Rights") and all Rights in relation to the website are and shall remain owned or controlled by Virgin Atlantic, or as appropriate, the third party Rights owner. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this website.

2.3 Nothing contained on the website should be construed as granting, by implication or otherwise, any licence or right to use, deal with or copy in any way in party or in whole any Rights without our written permission or, as appropriate, the permission of the third party Rights owner. Your misuse of the Rights, except as expressly provided in these Terms and Conditions, is strictly prohibited.

2.4 You may however download or copy the Content and other downloadable items displayed on this website subject to the following conditions:

2.4.1 copying or storing of any Content for any reason other than personal use is expressly prohibited without prior written permission from Virgin Atlantic or the copyright holder identified in the copyright notice contained in the relevant part of the Content;

2.4.2 all copies must maintain copyright and other intellectual property notices contained in the original material.

This website from time to time contains links to other related World Wide Web Internet sites, resources and sponsors of this website. Since Virgin Atlantic does not approve, check, edit, vet or endorse such sites, you agree that Virgin Atlantic is not responsible or liable in any way for the content, advertising or products available from such sites or any dealings that you may have, or the consequences of such dealings, with the operators of such sites. You agree that any dealings you have with such third party site operators shall be on the terms and conditions (if any) of the third party site operator and should direct any concerns regarding any external link to the site administrator or Webmaster of such site. Virgin Atlantic makes no representations nor does it take any responsibility in relation to the content of any sites accessed through these links.

The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to Virgin Atlantic's Conditions of Carriage. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Other services and products described in this website may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic or their service provider (as applicable).

Virgin Atlantic may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions and, if it does so, will post any such changes on this website. Your continued use of the website after such changes constitutes your acceptance of those changes.

Virgin Atlantic may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict your access to parts or all of the website at its discretion without notice or liability.

7.1 The website is provided "as is" without any representations or warranties (either express or implied), including but not limited to any implied warranties or implied terms of reliability, quality, functionality, absence of contaminants (including viruses, worms, trojan horses or similar), availability, satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions of limitations regarding the exclusion of implied warranties.

7.2 While Virgin Atlantic uses reasonable efforts to include accurate and up to date information on the website, it makes no warranties or representations as to its accuracy or completeness. Virgin Atlantic is not responsible for any errors or omissions or for the results obtained from the use of such information. The information does not constitute any form of advice, recommendation or arrangement by Virgin Atlantic or its affiliates or any other party involved in the website and is not intended to be relied upon by users in making (or refraining from making) any decisions based on such information. You must make your own decisions on whether or not to rely on any information posted on the website.

7.3 While Virgin Atlantic takes all reasonable steps to ensure a fast and reliable service it will not be held responsible for the security of the website or for any disruption of the website however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. You will remain responsible and liable for material you upload on to or access from the website and you will indemnify Virgin Atlantic in the manner set out in paragraph 8.2 below in the Terms and Conditions in relation to your accessing or uploading.

7.4 Images. The product images shown are for illustrative purposes only and may differ from the actual product.  This could be due to changes to our flying programme, meaning some of our services will be operated by A330-200 aircraft on certain routes and dates.  These aircraft differ in layout.  For further information please contact our Customer Centre 0344 209 7706 in the UK or 1800 862 8621 in the US. 

8.1 By accessing this website you agree that Virgin Atlantic will not be held liable to you or any third party for any direct, indirect, special, consequential or any other loss or damage arising from the use of or inability to use the website or from your access of other material on the internet via web links from this website.

8.2 You agree to indemnify, keep indemnified, defend and hold harmless Virgin Atlantic and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors (collectively the "Indemnified Parties") from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the website or any breach by you of these Terms and Conditions. Virgin Atlantic reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to co-operate with out defence of such claim.

Nothing in this website shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings.

The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law.

The terms and conditions of the website and the Content shall be governed and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto.

Virgin Atlantic (and any persons authorised by it), may at its sole discretion immediately suspend or terminate your right to use the website without any warning if it considers that you have contravened any of these Terms and Conditions. This is without prejudice to any other rights or remedies that Virgin Atlantic may have.

Virgin Atlantic may assign its rights and obligations under these Terms and Conditions and upon any such assignment it shall be relieved of any further obligation hereunder.

14.1 The provision of booking services for all products other than flights (including but not limited to hotel bookings, car-hire and airport parking) (collectively the "Ancillary Products") on this site are offered by third party partners on behalf of Virgin Atlantic. Please refer to the third party website when making any such booking to see which third party is offering the Ancillary Product you are booking.

14.2 If you book an Ancillary Product through any third party from this site, then your contract will be directly with that third party and under that third party's terms & conditions (if any) and Virgin Atlantic shall have no liability in respect of such contract.

15.1 Virgin Atlantic Limited, Fleming Way, Crawley, West Sussex RH10 9DF is an Appointed Representative of AWP Assistance UK Ltd. This insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Assistance. Allianz Assistance is a trading name of AWP Assistance UK Ltd, 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA). AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.

Flying Club Terms and Conditions for bookings made up to and including 29th October 2024.

Flying Club Terms and Conditions for bookings made from 30th October 2024.

Members do not need to register for this offer. To be eligible for 20,000 bonus Virgin Points, members must fly 2 return trips on Virgin Atlantic in Premium or Upper between 9th November 2021 – 31st March 2022.

Applicable for bookings made through virginatlantic.com, virginholidays.co.uk, Virgin Holidays retail stores, via our contact centre or via third parties.

Qualifying flights can be any combination of Upper or Premium flights. Qualifying booking classes are: Upper (J, C, D, I, Z) and Premium (W, S, H, K). Multiple sectors flown on a single ticket do not qualify for the bonus*

*Example: TLV-LHR-JFK, JFK-LHR-TLV will count as one round trip

All Virgin Atlantic routes are eligible. Flights must be both operated by Virgin Atlantic and marketed by Virgin Atlantic (flight number starts with VS) to be applicable for the bonus. Codeshare flights are excluded from this offer.

The standard Virgin Points will be automatically credited to your Flying Club account within 5 days of completing your Qualifying Flights.

The 20,000 bonus Virgin Points will be credited to your Flying Club account after the end of the promotional period, and by the 30th April 2022.

Bonus Virgin Points are applicable to each Flying Club member travelling on the booking.

In the case of flight cancellations by Virgin Atlantic, bonus Virgin Points will apply to a rebooking in Premium or Upper, providing all sectors are flown by 31st March 2022.

Points Plus Money bookings are applicable for bonus Virgin Points.

The earning and redemption of Flying Club points are subject to the standard Flying Club Terms & Conditions (which are subject to change from time to time). 

All travel is subject to Virgin Atlantic's Conditions of Carriage (which are subject to change from time to time). 

These Terms & Conditions are subject to English Law and the exclusive jurisdiction of the English courts. 

Pre-order is available for confirmed bookings on all UK outbound flights, US & Caribbean inbound flights. Pre-order not available for group bookings and not suitable for customers with dietary requirements. Any customers with dietary requirements should order a Special Meal - click here to find out more. Opt-out is available in Premium and Upper Class.

While we try to fulfil all meal requests, meal choices can’t be guaranteed and we reserve the right to change the menu without prior notice.

Virgin Atlantic Pre Select is available to customers travelling with a confirmed ticket in selected cabins and routes. We'll email you a confirmation message, so if you haven't already provided it, we'll ask for your address when you order.  

The booking window to place your order is between 7 days and 24 hours before your flight departure time. 

While we try to fulfil all meal requests, meal choices can't be guaranteed and we reserve the right to change the menu without prior notice.

If you change your flight, departure date or class of cabin, any existing Pre Select request will be cancelled.  If your new flight falls within the 7 day to 24 hour booking window prior to departure, we'll send you another email and you can resubmit your selection. 

If we make changes to your flight or departure date we'll try to fulfil your original order, although your meal choice may not be available on your new flight for operational reasons.

Virgin Atlantic Pre Select is separate from our specific dietary meal offering. If you have specific dietary requirements please order through My Booking.

If you've already chosen a dietary meal, you won't be eligible to select a meal from our standard inflight menu unless the dietary meal is removed from your booking.

It is the responsibility of the lead passenger to check and confirm nutritional and allergen information at the time of selecting your meal or selecting meals on behalf of others passengers on the same booking. By ticking the check box you are confirming that the meal selections are suitable for all the passengers in your group, taking into account the allergen information provided.

We reserve the right to make changes and substitute ingredients that may become unavailable due to operational circumstances.  If you have a specific dietary requirement, we recommend you choose a special meal via My Booking

If you have pre-selected a meal and change your mind on board then our crew will make reasonable endeavours to accommodate your meal choice, but they may not be able to fulfil your request for an alternative option.

Our nut and other allergen policy

Virgin Atlantic adheres to Allergen Guidance under European and UK food legislation, which may be different in other jurisdictions. The allergens declared refer to the ingredients only, the food items may contain traces of allergens since they are processed on or with equipment that processes products that may contain allergens.

Our suppliers are based all around the world and not every country has the same legal requirements for providing allergen information. On flights to the UK, allergen labelling on pre-packaged items may not reflect all of the allergens required to be declared in the UK. For passengers flying from the USA, we also adhere to the three additional Nuts listed under US Allergen advisory information.

Peanuts are never knowingly included in any of our meals. However, our meals are not produced in a nut-free environment so may contain traces.

All other nuts may also be served on our flights to other passengers as part of the menu ingredients and/or the snack service, in any cabin. We also can’t stop other passengers from bringing (or eating) their own food onboard, which may include nuts.

In view of the above, we strongly encourage passengers to take all necessary precautions to prepare for the possibility of inadvertent exposure.