Due to intermittent Heathrow baggage system failures at Terminal 3 today, unfortunately a number of customers’ bags have been delayed and not reached their flights in time for departure. The failure of the baggage systems has affected other airlines in Terminal 3 and also bags transferring from other airlines to Virgin Atlantic services.

We are working closely with Heathrow and doing everything we can to ensure that any of our customers' bags that were not loaded, are put onto the next available flights and returned as quickly as possible.

Affected customers will be supported by our airport teams and will receive a missed baggage reference number at their destination. Customers can view updates on the status of their baggage by entering the missed baggage reference number online here: http://www.worldtracer.aero/filedsp/vs.htm

We understand that there may be the need to purchase essential items until we can reunite customers with their baggage. Customers can claim reimbursement for essential items purchased via this page:  https://help.virginatlantic.com/gb/en/baggage/claim-for-essentials.html. We kindly request that receipts are submitted for us to be able to swiftly handle any claims.

We are working closely with Heathrow Airport and doing everything we can to ensure that customers' bags are put onto the next available flights. Once baggage has arrived at the destination airport, our team will arrange delivery with a courier service to the addresses provided.

We sincerely apologise for the inconvenience that this has caused to affected customers.