We always want to deliver you the best service which is why we want to ensure that you have an easy, quick and reliable experience whilst using the Virgin Atlantic website. To help us do this we use cookies (and not the delicious biscuit type).

This Cookie Notice explains how Virgin Atlantic Airways Limited (referred to as "Virgin Atlantic", "we" or "us") use cookies and similar tracking technologies on our website in compliance with applicable data protection law.

 

Last updated: 09 December 2024

What are cookies?

Cookies are small text files that are placed on your device when you visit our website, however, they cannot be used to identify you personally and are not harmful to your computer. They come in all shapes and sizes and help us provide a better user experience and understand how visitors use our site. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online. 

You’re in control

We use essential cookies for the website to function properly. Before we use any other type of cookie, we’ll ask for your consent. We’ll give you these options when you first visit our website. 

If you choose ‘Accept all’, you consent to us using all cookie types. Choosing ‘Reject all’ means we’ll only use the cookies essential for the website to function properly. Click on ‘Settings’ if you’d prefer to consent to specific cookie categories.

You can remove all cookies from your computer or device at any time by following this guide. Please be aware that restricting cookies may impact on the functionality of the Virgin Atlantic website.

Cookies we use

Name Domain Category Purpose
Virgin Holidays Internal Domains (\.webdev\.vholsinternal\.co\.uk|\.virginholidays\.co\.uk) Essential Flight + Hotel, Flight + Car, Hotel and Car are powered by Virgin Holidays. Essential Virgin Holidays cookies are required for these products to be displayed and bookable online.
OneLink Translations (|virginatlantic|virgin-atlantic)\.onelink-translations\.com Essential OneLink Translation cookies facilitate website translation. They store user preferences for language selection, enabling the automatic translation of website content to the user's preferred language, improving accessibility and user experience for multilingual audiences.
TrackJS (usage|capture)\.trackjs\.com Essential TrackJS cookies are used for error tracking and monitoring on websites and web applications. They capture and report JavaScript errors in real-time, helping developers identify and fix issues quickly to enhance the overall reliability and user experience of their digital products.
Akamai .*akstat.io Essential Akamai cookies are used for content delivery and website acceleration. They optimise website performance by caching and delivering content from edge servers, reducing latency, and improving user experiences by serving web pages and media files faster and more efficiently.
PayPal \.(paypal|paypalobjects)\.com Essential PayPal cookies enhance security, remember user preferences, and facilitate smooth transactions. They help ensure a secure and personalized experience while providing fraud prevention.
Air4 \.vs\.air4\.com Essential Virgin Atlantic cookies are used to store user preferences such as region or language settings, as well as remembering flights or other products added to the e-commerce basket, intended to be purchased online.
Virgin Holidays Internal Domain \.webdev\.vholsinternal\.co\.uk Essential Flight + Hotel, Flight + Car, Hotel and Car are powered by Virgin Holidays. Essential Virgin Holidays cookies are required for these products to be displayed and bookable online.
Allianz ^gateway\.americas\.allianz-assistance\.com$ Essential Allianz cookies are required to offer customers travel insurance products which can be purchased online alongside bookings.
Worldpay ^secure-test\.worldpay\.com$ Essential Worldpay cookies are required to facilitate secure online credit card transactions compliant with industry standards such as PCI DSS.
Threatspike api.wire.threatspike.com Essential ThreatSpike cookies enhance cybersecurity by monitoring user activity and detecting anomalies. They collect data on user interactions to identify and prevent potential threats, ensuring a secure browsing environment and improving the overall security of the website.
Azure avadeunfdapacheredirect\.azurefd\.net Essential Marketing Preference - Azure cookies are used to manage user preferences related to marketing communications. They enable users to opt in or out of specific marketing campaigns or data sharing, ensuring compliance with privacy regulations and providing users with control over their marketing preferences.
Amelia Chatbot cdn.botframework.com Essential Our chatbot uses cookies help enhance interaction. They store user preferences and session data, allowing conversations to stay active whilst navigating our website.
Js Delivr cdn.jsdelivr.net Essential JSdelivr cookies are used for content delivery and website optimisation. They assist in serving JavaScript libraries and files from a global content delivery network (CDN), reducing load times and bandwidth usage, which ultimately improves website performance and user experience.
Cloudflare cdnjs.cloudflare.com Essential Cloudflare cookies enhance website security and performance. They provide protection against malicious traffic, optimise content delivery, and store user preferences, ensuring faster page load times and improved security for websites using Cloudflare services.
Jquery

code.jquery.com

Jquery

Essential jQuery cookies are used to store and manage small amounts of data on the client-side within web browsers. They enable web developers to maintain user preferences, session information, and other data without the need for server-side storage, improving website interactivity and personalisation.
Amelia Chatbot directline.botframework.com Essential Our chatbot uses cookies help enhance interaction. They store user preferences and session data, allowing conversations to stay active whilst navigating our website.
American Express icm.aexp-static.com Essential American Express cookies are required to provide security and compliance with privacy regulations when using American Express as payment method.
Worldplay payments.worldpay.com Essential Worldpay cookies are required to facilitate secure online credit card transactions compliant with industry standards such as PCI DSS.
SecurityMetrics securitytrfx\.com Essential SecurityMetrics cookies are used for security and compliance purposes. They may store security-related information to ensure the protection of sensitive data and compliance with industry security standards, such as PCI DSS (Payment Card Industry Data Security Standard).
VS Domains

sscpxdmrtd.*(680071830336|543539417678|475152512169|

122337828767).*s3.*amazonaws\.com

Essential Virgin Atlantic cookies are used to store user preferences such as region or language settings, as well as remembering flights or other products added to the e-commerce basket, intended to be purchased online.
Tacdn static.tacdn.com Essential Tripadvisor cookies are used to help show Tripadvisor hotel ratings consistently across the website and through the online checkout process. Please see third party individual privacy policy for more information.
Atpco upamedia.atpco.net Essential ATPCO enchances website functionality with additional content relevant to specific flights like amenities and baggage allowance. ATPCO cookies are essential for this content to be displayed consistently throughout the booking process.
Virgin Holidays FAQ virginholidays.faq-help.com Essential Flight + Hotel, Flight + Car, Hotel and Car are powered by Virgin Holidays. Essential Virgin Holidays cookies are required for these products to be displayed and bookable online.
AEM Content viv-prod.virginatlantic.com Essential Virgin Atlantic cookies are used to store user preferences such as region or language settings, as well as remembering flights or other products added to the e-commerce basket, intended to be purchased online.
Tripadvisor www.tripadvisor.com Essential Tripadvisor cookies are used to help show Tripadvisor hotel ratings consistently across the website and through the online checkout process. Please see third party individual privacy policy for more information.
Adobe Visitor ID Service (DMP Demdex) ((dmp)\.demdex\.net) Essential Adobe Visitor ID Service cookies help in identifying and tracking website visitors across different devices and sessions. They enable a unified view of user behavior, allowing businesses to personalise content, analyse user journeys, and improve marketing effectiveness by understanding the customer's digital footprint.
Adobe Visitor ID Service (Adobe) ((virginatlantic|adobedc)\.demdex\.net) Essential Adobe Visitor ID Service cookies help in identifying and tracking website visitors across different devices and sessions. They enable a unified view of user behavior, allowing businesses to personalise content, analyse user journeys, and improve marketing effectiveness by understanding the customer's digital footprint.
Adobe Visitor ID Service ((virginatlantic|dpm)\.demdex\.net)|(cm\.everesttech\.net) Essential Adobe Visitor ID Service cookies help in identifying and tracking website visitors across different devices and sessions. They enable a unified view of user behavior, allowing businesses to personalise content, analyse user journeys, and improve marketing effectiveness by understanding the customer's digital footprint.
Adobe Visitor ID Service Everesttech (cm\.everesttech\.net) Essential Adobe Visitor ID Service cookies help in identifying and tracking website visitors across different devices and sessions. They enable a unified view of user behavior, allowing businesses to personalise content, analyse user journeys, and improve marketing effectiveness by understanding the customer's digital footprint.
Adobe author-virginatlantic-s5b.adobecqms.net Essential Adobe Analytics cookies are used to collect and analyse data on website visitor behavior. They enable businesses to track user interactions, measure site performance, and gain insights for optimising online experiences and marketing strategies.
Dynatrace dlt-beacon\.dynatrace-managed\.com Essential Dynatrace cookies are used for performance monitoring and optimisation of websites and applications. They track user interactions and analyse application performance data, providing insights to optimise digital experiences, enhance speed, and ensure high-quality user interactions.
Adobe Visitor ID Service smetrics\.virginatlantic\.com Essential Adobe Visitor ID Service cookies help in identifying and tracking website visitors across different devices and sessions. They enable a unified view of user behavior, allowing businesses to personalise content, analyse user journeys, and improve marketing effectiveness by understanding the customer's digital footprint.
Ensighten \.ensighten\.com Essential Ensighten cookies are utilised for website tag management and data collection. They help businesses manage and deploy third-party scripts and tags, allowing for better tracking of user behavior and data collection for analytics and security purposes, 
Genesys

\.euw2\.pure\.cloud|\.mypurecloud\.com|\.usw2\.pure\.cloud|\.ininpcv\.com

Essential Genesys cookies are used to optimise customer service and contact center experiences. They capture data on user interactions to improve routing, agent performance, and customer engagement, ultimately enhancing the quality of customer support and service delivery.
Adobe Target \.tt\.omtrdc\.net Essential These cookies remember your preferences and choices, such as language and region settings. Disabling these cookies may prevent non-essential website features working as intended.
Raygun api.raygun.io Essential Raygun cookies are used to enhance website functionality, monitor user interactions, and improve performance. They track error data, user sessions, and site usage to provide insights for debugging and optimizing user experience.
Google APIs ((khms0|khms1|www)\.googleapis\.com|apis\.google\.com) Essential Google APIs cookies are used to enhance the functionality and performance of applications using Google APIs. They help authenticate users, manage access to Google services, and store user preferences, ensuring a seamless and secure experience when interacting with Google-powered apps and services.
Google Maps API ((maps|streetviewpixels-pa)\.googleapis\.com|maps\.gstatic\.com) Essential Google Maps cookies improve the functionality of maps embedded on websites. They store user preferences and usage data, enabling features like location-based services, directions, and personalised map views, enhancing the overall user experience when interacting with Google Maps.
Google Maps

(googleapis|gstatic)\.com

Essential Google Maps cookies improve the functionality of maps embedded on websites. They store user preferences and usage data, enabling features like location-based services, directions, and personalised map views, enhancing the overall user experience when interacting with Google Maps.

Name Cookie Category Purpose
Adobe Analytics

((smetrics|smetric)\.virginatlantic\.com|

virginatlantic\.d3\.sc\.omtrdc\.net)

Performance and Analytics  Adobe Analytics cookies are used to collect and analyse data on website visitor behavior. They enable businesses to track user interactions, measure site performance, and gain insights for optimising online experiences and marketing strategies.
Adobe Activity Map Plugin

(\.omniture\.com)|(\.omniture-static\.com)

Performance and Analytics 

Adobe Activity Map Plugin cookies are employed to visualise and analyse user engagement on a website. They provide valuable insights into how visitors interact with web content, helping businesses make data-driven decisions to enhance user experiences and optimise website design and layout.
Kampyle (md-scp|udc-neb|nebula-cdn)\.kampyle\.com Performance and Analytics  Medallia cookies are employed to gather customer feedback and survey responses. They help businesses measure and improve customer satisfaction, identify areas for enhancement in products or services, and ultimately enhance the overall customer experience
Twitter Conversation Tracking (ssl\.google-analytics\.com|(region1|www)\.google-analytics\.com) Performance and Analytics  Twitter conversation tracking cookies help monitor and analyse user interactions with tweets and conversations. They provide insights into engagement, sentiment, and trends, helping users and businesses understand the impact and reach of their Twitter content and strategies.
Quantum Metric .*quantummetric.com Performance and Analytics  Quantum Metric cookies are used to capture user interactions and issues on websites and apps. They provide real-time insights into user experiences, enabling businesses to identify and resolve usability problems, optimise digital products, and enhance customer satisfaction.

Name Domain Category Purpose
Chatbot (cdn\.botframework\.com|directline\.botframework\.com) Functional Our chatbot uses cookies to help enhance interaction. They store user preferences and session data, allowing conversations to stay active whilst navigating our website.
Chatbot

(chatbotvalidatorprod|botvalidater|botvalidatorcit|avaceunasbotvalidator|

avaseunasbotvalidator|avapeunasbotvalidator)\.azurewebsites\.net

Functional Our chatbot uses cookies help enhance interaction. They store user preferences and session data, allowing conversations to stay active whilst navigating our website.
Student Beans Domain (connect|cdn)\.studentbeans\.com Functional Our student discount page includes a Student Beans login screen which may include cookies used by Student Beans website. Visit Student Beans website directly for full details of their cookie policy: https://www.studentbeans.com/
Youtube (www|img)\.youtube\.com Functional YouTube cookies are utilised for video playback and user experience enhancement. They store user preferences, track video performance data, and help deliver personalised content and ads. These cookies improve video streaming, recommend relevant videos, and support targeted advertising on the YouTube platform.
Walkme cdn\.walkme\.com Functional WalkMe cookies enhance user experience by tracking interactions and providing personalized guidance. They collect data to optimize navigation, deliver targeted assistance, and improve overall functionality, ensuring users can effectively utilize website features and services.
Carbon Analytics insight\.co2analytics\.com Functional Carbon Analytics cookies are used to show the estimated carbon footprint for Virgin Atlantic flights consistently throughout the online booking journey.
Matterport 3D Cabins my\.matterport\.com Functional Matterport cookies enhance virtual tour experiences. They store user preferences and enable interactive features like 3D navigation and measurements, providing a more immersive and customised experience when exploring digital spaces created with Matterport technology.
Vimeo player\.vimeo\.com Functional Vimeo cookies are used to enhance video streaming and user experience on websites. They track user preferences, video performance data, and provide analytics, enabling customised video playback, improved playback quality, and content recommendations for viewers.
Microsoft Virtual Agent powerva\.microsoft\.com Functional Microsoft Virtual Agent cookies help enhance chatbot interactions on websites and applications. They store user preferences and session data to provide more personalised and efficient responses, improving the overall user experience when engaging with virtual agents for customer support or information retrieval.
Ensighten Attribution sec\.levexis\.com Functional Ensighten Attribution cookies are employed for marketing attribution and analytics. They track user interactions with online ads and marketing campaigns to determine which touchpoints contribute to conversions. This data helps businesses allocate resources effectively and optimise their advertising strategies.
Microsoft Virtual Agent webchat\.botframework\.com Functional Microsoft Virtual Agent cookies help enhance chatbot interactions on websites and applications. They store user preferences and session data to provide more personalised and efficient responses, improving the overall user experience when engaging with virtual agents for customer support or information retrieval.
Google Translate

(www-virginholidays-co-uk\.translate\.goog|translate\.

google\.com|translate\.googleapis\.com)

Functional Google Translate cookies enhance functionality by remembering language preferences and past translations. They track user interactions and performance data to improve service efficiency and provide a personalized, seamless translation experience.

Name Domain Category Purpose
Adobe (Demdex) (\.demdex\.net) Marketing Adobe Experience Platform cookies are used to identify browser users in order to serve them personalised marketing communications and recommendations. They allow us to collect user data on page interactions, flight searches and sales and other behaviours which enable our advertisers to create custom audiences that will deliver relevant recommendations. 
Points.com (\.points\.com|points-ebgt.s3\.amazonaws\.com) Marketing Points.com cookies are used to manage loyalty program points and miles. They help users track and exchange rewards across different loyalty programs, enhancing the user's ability to manage and maximise their loyalty points for various benefits and offers.
Quantcast (\.quantserve|widget\.quantcast)\.com Marketing Quantcast cookies are used for audience measurement and advertising personalisation. They collect data on user behavior and interests to help businesses understand their online audiences better, target relevant ads, and improve ad campaign performance by reaching the right audience with tailored content.
Flashtalking (servedby\.flashtalking\.com)|(protect-eu\.mimecast\.com Marketing Flashtalking cookies are employed for digital advertising and tracking. They capture user data to deliver personalised ads, measure ad performance, and optimise campaigns across various platforms, ultimately improving ad relevance and ROI for advertisers.
Yahoo! Web Analytics (sp\.analytics\.yahoo\.com|r\.search\.yahoo\.com) Marketing Yahoo Web Analytics cookies are used to track and analyse user behavior on websites. They provide insights into website traffic, user engagement, and conversions, helping businesses optimise their online presence, content, and marketing strategies to improve user experiences and achieve business goals.
Google Analytics

(ssl\.google-analytics\.com|(region1|www)\.google-analytics\.com|region1\.analytics\.google\.com|

www\.googletagmanager\.com|analytics\.google\.com)

Marketing Google Analytics cookies track and report website traffic, user interactions, and behavior. They collect data to analyze site performance, identify trends, and optimize user experience, helping website owners make data-driven decisions and improve functionality.
Twitter Conversion Tracking (static.ads-|analytics\.)twitter\.com Marketing Twitter conversation tracking cookies help monitor and analyse user interactions with tweets and conversations. They provide insights into engagement, sentiment, and trends, helping users and businesses understand the impact and reach of their Twitter content and strategies.
DoubleClick Floodlight

(www\.googletagmanager\.com|\.doubleclick\.net$|

(google|googleadservices|gstatic)\.com)

Marketing

DoubleClick Floodlight cookies are employed for ad measurement and conversion tracking. They monitor user interactions with online ads, allowing advertisers to assess the effectiveness of their campaigns, measure conversions, and optimise advertising strategies for improved ROI and user engagement.

Amazon Product Ads \.(amazon-adsystem|adnxs)\.com Marketing Amazon Product Ads cookies are used for targeted advertising. They track user interactions and preferences to display relevant product ads on Amazon and partner websites, improving the effectiveness of advertising campaigns and increasing the likelihood of user engagement and conversion.
AdRoll \.adroll\.com Marketing

AdRoll cookies are used for online advertising and retargeting. They track user behavior, enabling businesses to display targeted ads to users who have previously visited their website or interacted with their products, increasing the chances of conversion and engagement.

Facebook Custom Audiences \.facebook\.(com|net) Marketing Facebook Custom Audiences cookies assist in targeted advertising. They collect user data to create custom audience segments based on interests and behavior, enabling advertisers to deliver tailored ads to specific customer groups, thereby increasing ad relevance and engagement on the Facebook platform.
\.rfihub\.com \.rfihub\.com Marketing Rocket Fuel cookies are employed for programmatic advertising. They gather user data to enhance ad targeting and deliver personalised advertisements, ultimately improving ad campaign performance, relevance, and efficiency by reaching the right audience with tailored content and promotions.
Travel Audience ads\.travelaudience\.com Marketing Amadeus Travel Audience cookies are used for targeted advertising in the travel industry. They analyse user behavior to create personalised audience segments, enabling advertisers to deliver relevant travel-related ads to specific user groups, ultimately enhancing the effectiveness of marketing campaigns and improving user engagement.
Bing Ads Universal Event Tracking bat\.bing\.com Marketing These cookies help optimise advertising campaigns. They track user interactions and conversions on websites, providing data to refine ad targeting and measure advertising effectiveness on the Bing Ads platform, ultimately improving ROI for advertisers.
Pinterest Widget ct\.pinterest\.com Marketing Pinterest Widget cookies are used to enhance the Pinterest widget's functionality on websites. They store user data and preferences, enabling features like saving pins and personalised content recommendations, ultimately improving the user's experience when interacting with Pinterest content on external sites.
Neustar googletraveladservices\.com Marketing Google Travel Ad Services cookies aid in travel-related advertising. They track user interactions and preferences to display personalised travel ads on Google and partner platforms, enhancing the effectiveness of marketing campaigns and improving the user's travel booking experience.
Spotify open\.spotify\.com Marketing Spotify cookies are used to enhance the music streaming experience. They store user preferences and help deliver personalised playlists and recommendations, providing a more enjoyable and customised music listening experience for users on the Spotify platform.
Sojern pixel\.sojern\.com Marketing Sojern cookies track user behavior and preferences to deliver targeted advertising and personalized travel recommendations. They collect data on site interactions and browsing history, helping to optimize marketing efforts and improve user experience by presenting relevant ads and offers.
Ytimg s.ytimg.com Marketing Ytimg cookies are used by YouTube to improve video streaming performance and enhance user experience. They store data related to video playback, enabling faster loading and smoother video playback on the YouTube platform.
Yahoo! Web Analytics sp\.analytics\.yahoo\.com Marketing Yahoo Web Analytics cookies are used to track and analyse user behavior on websites. They provide insights into website traffic, user engagement, and conversions, helping businesses optimise their online presence, content, and marketing strategies to improve user experiences and achieve business goals.
Yahoo! Web Analytics tag\.yieldoptimizer\.com Marketing Adara Media cookies are utilised for travel-related advertising and marketing. They collect and analyse user data to create personalised travel recommendations and targeted advertisements, enhancing the effectiveness of travel industry marketing campaigns and improving the user's booking experience.
Link Synergy track\.linksynergy\.com Marketing Link Synergy cookies are used for affiliate marketing. They track user interactions and purchases through affiliate links, allowing businesses and affiliates to measure and compensate for referrals, optimise marketing strategies, and enhance partnerships in online commerce.
Link Synergy tracker\.marinsm\.com Marketing Marin Software cookies are used for digital advertising management. They collect data on user interactions and ad performance to optimise advertising campaigns across various platforms, ultimately improving ad targeting, ROI, and campaign effectiveness for advertisers.
Link Synergy uip\.semasio\.net Marketing Semasio cookies are utilised for audience targeting in digital advertising. They analyse user data to create customised audience segments based on interests and behavior, enabling advertisers to deliver more relevant and effective ads to specific user groups, thereby improving ad campaign performance and ROI.
Conversant www\.emjcd\.com Marketing Conversant cookies are used for digital advertising personalisation. They collect user data to deliver tailored ads across devices and platforms, enhancing ad relevance, engagement, and conversion rates for businesses while providing users with more personalised online experiences.
Adobe Experience Platform

(\.(adoberesources|adobedc)\.net|virginatlantic\

.experiencecloud\.adobe\.com)

Marketing Adobe Experience Platform cookies are used to identify browser users in order to serve them personalised marketing communications and recommendations. They allow us to collect user data on page interactions, flight searches and sales and other behaviours which enable our advertisers to create custom audiences that will deliver relevant recommendations.  

More information on cookies

Session cookies: Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a website. These session cookies expire after a browser session so will not be stored longer term. For this reason, session cookies may sometimes be considered less privacy intrusive than persistent cookies.

 

Persistent cookies: Persistent cookies are stored on a visitors computer in between browser sessions which allows the preferences or actions of the visitor across a website site to be remembered. Persistent cookies may be used for a variety of purposes including remembering visitor preferences and choices when using a website or to target advertising.

 

First-Party and Third-Party Cookies: Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie.

 

First-Party Cookies: These are set by our website and can only be read by our website.

 

Third-Party Cookies: These are set by third-party services or partners that we use.

 

Updates to this Cookie Notice

We may update this Cookie Notice to reflect changes in our use of cookies or legal requirements. Please check this page regularly for updates.

For more information about how we collect, use, and protect your personal data, please review our Privacy Notice.