1.1. Flying Club (the “FC Programme”) is a loyalty programme offered by Virgin Atlantic Airways Limited (“VAA”), a company incorporated under the laws of England whose registered office is: Company Secretariat, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, UK. “Virgin Red Limited (“VR”) is a company incorporated under the laws of England whose registered office is: 66 Porchester Road, London W2 6ET and its role in this contract relates to the awarding and redemption of Virgin Points and the ownership of Virgin Points (as defined in clause 1.2 below) in relation to FC Programme. VR also provides a loyalty programme (“Virgin Red”).
1.2. These Flying Club Terms set out the contractual relationship between VAA, VR and all individuals participating in the FC Programme, including registered members of the FC Programme (“Members”), the way in which individuals participating in the FC Programme may earn credits (“Virgin Points”) and spend Virgin Points for rewards (“Rewards”) under the FC Programme and the way in which Members can accumulate and benefit from tier points (“Tier Points”) in the FC Programme. All travel is subject to Virgin Atlantic’s Conditions of Carriage.
1.3. Please read these Flying Club Terms carefully since they apply each time you earn or spend Virgin Points in the FC Programme. Please note that by accepting these Flying Club Terms you are also agreeing to be bound by the rules which form part of these Flying Club Terms. Please also note that restrictions and requirements may apply to a particular Reward or methods of earning Virgin Points as set out on the VAA website.
1.3 (b) if you are over 18 and either (i) you have an address in the UK and you joined Flying Club on or after 08 February 2021, or (ii) you have an address in the US and you joined Flying Club on or after 30 November 2021, then you will also have joined Virgin Red and the Virgin Red Terms will set out your participation in the Virgin Red programme. The Virgin Red Terms can be found here. The Virgin Red Programme Terms provide rules about earning and spending Virgin Points in connection with the Virgin Red programme and its partners (as opposed to the FC Programme). In these Flying Club Terms “we”, “us” and “our” means VAA; “you” and “your” refers to individuals participating in the FC Programme; “Participating Companies” include us and other companies participating in the FC Programme from whom you can earn and/or spend Virgin Points; and “Reward Providers” include us, VR and Participating Companies offering Rewards in exchange for Virgin Points.
1.4. Please be aware that these Flying Club Terms include limitations on the liability of VAA and VR, and limitations on VAA’s and VR’s obligations relating to the FC Programme and Virgin Points, and certain exclusions of VAA and VR’s responsibility.
1.5. These Flying Club Terms may be varied at any time for security, legal or regulatory reasons and/or to reflect changes in the operation of the FC Programme and use of Virgin Points. Rewards, Participating Companies, and/or other features of the FC Programme including any charges applicable from time to time may be modified, withdrawn, replaced, amended or added to at any time. VAA will endeavour to give as much advance notice as practicable of any changes by posting a notice on the FC Programme homepage. In addition, VAA will endeavour to provide notice to you of any onerous or significant variations to these Flying Club Terms.
1.6. If you do not agree to any amendment to these Flying Club Terms you may terminate your membership at any time by writing to Flying Club stating that you no longer wish to be a Member. Please note that if you are a member of the FC Programme, and have also joined Virgin Red, you will need to separately cancel your Virgin Red membership by contacting VR directly.
1.7. The most up to date edition of these Flying Club Terms shall always be the version as published on our website from time to time. Please ensure that you refer to the most up-to-date edition of the Flying Club Terms when seeking to earn Virgin Points in connection with the FC Programme or take Rewards in connection with the FC Programme.
1.8. All FC Programme membership cards remain the property of VAA at all times, and we reserve the right to have FC Programme membership cards returned to us (or our agents) on demand. Circumstances which will trigger an obligation to return a FC Programme membership card include but are not limited to the following: you breach these Flying Club Terms, your FC Programme membership terminates for any reason and/or if you are also a member of Virgin Red, you breach the Virgin Red Programme Terms, this may result in your FC Programme membership terminating.