If you need special assistance at the airport, onboard or on your Virgin Atlantic Holiday, please let us know as early as possible (or at least 72 hours before your flight). Head to My booking to request wheelchair assistance and more, or get in touch through the options below. Our dedicated team are here to help make your trip amazing.

Help with mobility and mobility aids


Everything you need to know about requesting assistance through the airport, bringing your own mobility aids and special seating on board.

  Get help with mobility

Travelling with a hidden disability


If you or someone you're travelling with has a hidden disability, we have advice and guidance to help you through the journey.

  What to expect on your journey

Assistance if you're deaf or hard of hearing


Find out about using hearing aids on board and how to request assistance at the airport or a qualified translator on board your flight.

  How we can help

Help with medication, medical equipment and fitness to fly


Advice for flying with your presciption medication and what you need to know before flying with medical equipment.

  Flying with medical conditions

Travelling with a guide dog or assistance dog


Before you book, find out what's required for your guide dog or assistance dog to travel with you in the cabin of your flight.

  What you need to know

Travelling with visual impairment


We can offer assistance at the airport and on board the aircraft with seat orientation and audio descriptions for entertainment.

  Request assistance