Home Book My Booking Check in Flight status Destinations & onboard Help Flying Club Deals
Virgin Atlantic logo
  • Book
  • My Booking
  • Check in
  • Flight status
  • Destinations & onboard
  • Help
  • Flying Club
  • Deals
  1. Help centre
  2. Virgin Atlantic policies
  3. Conditions of carriage
Grey banner

Conditions of carriage for passengers and baggage

We've split our Conditions of Carriage into sections to make it easier to use.

Most recent revision: Revision 53, 25 March 2025

Download our Conditions of carriage
Article 1 - What Particular Expressions Mean
Article 2 - Your Contract with Us
Article 3 - Our Details
Article 4 - How we Handle your Personal Data and Information
Article 5 - Fares, Taxes, Fees, Charges, Government Scheme Costs, Surcharges
Article 6 - Your Ticket, Itinerary and Missing Your Flight
Article 7 - Making a Change to your Booking
Article 8 - If Someone Else Paid for Your Ticket
Article 9 - Travel Documents, Entry Requirements, Customs and Security
Article 10 - Refunds
Article 11 - Check-In and Boarding
Article 12 - Unacceptable Behaviour
Article 13 - Our Right to Refuse to Carry You or Your Baggage
Article 14 - Fitness to Fly and Flying with a Medical Condition
Article 15 - Special Assistance
Article 16 - Travelling with Pets and Assistance Dogs
Article 17 - Availability of Services and Class of Cabin
Article 18 - Arranging Additional Services for You
Article 19 - Baggage
Article 20 - Successive Carriers, Codeshare Services & Wet Lease Services
Article 21 - Schedules, Flight Disruption and Denied Boarding
Article 22 - Tarmac Contingency Plan
Article 23 - Our Liability to You and Making a Claim
Article 24 - Interpretation

About Virgin Atlantic

About Virgin Atlantic
  • Our story
  • Business as a force for good
  • Media centre
  • Annual reports
  • Careers
  • Our story
  • Business as a force for good
  • Media centre
  • Annual reports
  • Careers

Support

Support
  • Help and contact
  • Baggage
  • Special assistance
  • Flight disruption
  • Flying Club help
  • Help and contact
  • Baggage
  • Special assistance
  • Flight disruption
  • Flying Club help

Policies

Policies
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment
  • Customer commitment for Canada
  • Website security guidance
  • Website usage policy
  • Key terms
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment
  • Customer commitment for Canada
  • Website security guidance
  • Website usage policy
  • Key terms

Partners

Partners
  • Business travel
  • Virgin Atlantic Cargo
  • Travel trade
  • Affiliates
  • Virgin Atlantic Credit Cards
  • Partners
  • SkyTeam
  • Business travel
  • Virgin Atlantic Cargo
  • Travel trade
  • Affiliates
  • Virgin Atlantic Credit Cards
  • Partners
  • SkyTeam

©2025 Virgin Atlantic Airways Ltd. All rights reserved. All images on this website are for illustrative purposes only and may not represent products or services offered by Virgin Atlantic.
Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF
Cookie statement | Terms and conditions | Privacy policy | Accessibility | Canadian tariffs | Air Carrier Access Act | Modern Slavery statement



img  img  img  img  img  img 
Bookings made by credit card or debit card no longer incur a fee.

Social Img Social Img Social Img Social Img
regionSwitcherIconNigeria Link to change the language
×

Select Country/Region

Regions

  • Brazil
  • Canada
  • Caribbean
  • China
  • Europe
  • France
  • Ghana
  • Hong Kong
  • India
  • Israel
  • Netherlands
  • Nigeria
  • Pakistan
  • Saudi Arabia
  • South Africa
  • UAE
  • USA
  • United Kingdom