| General Guidelines | Is it allowed? Yes/No | Notes |
|---|---|---|
| No show | Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules. Please contact Virgin Atlantic or your travel agent to discuss your options. |
|
| Waive minimum/maximum stays | Yes | Travel as per new booking dates |
| Change origin or destination | Yes | Change fees are waived. Fare difference applies. VAA is not responsible for airport/ground transfer costs. |
| Refund | No | Not permitted unless fare rules allow. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity. For flight cancellations, standard VAA Flight Cancellation Policy applies. |
| Rebooking Carrier Priority | VS/VS* | |
| Rebooking to different cabin | No | Same cabin only. For cabin upgrades, see below. |
| Cabin upgrades | Yes | Fare difference applies. |
Changes on Award bookings VAA-operated flights only |
Yes |
No rebooking options via another carrier |
Flexibility for customers due to Tropical Storm Helene
General Guidance
- This policy is to allow customers more flexibility in addition to original fares rules.
- Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.
- Fare difference must include all taxes/charges.
- Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible.
1. If your flights are still OPERATING – more information
- Itineraries must be rebooked on VS/VS* tickets.
- Tickets must be reissued before departure.
- Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
- If no alternative VS flight available, rebook onto other VS/VS* services [e.g. from EDI to MAN/LHR] in the same booking class and flight dates. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin. Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived.
- Fare difference charges applies for any travel rebookings outside of travel dates covered.