What you need to know
When you land in xxxx, you'll need to depart the aircraft and wait in the airport. We'll transfer your baggage to a replacement aircraft which is due to arrive at xx:xx....
What happens next?
Once you disembark the aircraft, please do not leave the airport.
- Collect your documents as you leave the aircraft
- Complete your contact details form and hand back to a member of Virgin Atlantic staff
- Collect you refreshment vouchers from Virgin Atlantic staff. These can be redeemed at any restaurant or cafe in the terminal.
