Example intro copy - Your safety is our priority so we've taken the decision to divert as a precausion.. etc

What you need to know

When you land in xxxx, you'll need to depart the aircraft and wait in the airport. We'll transfer your baggage to a replacement aircraft which is due to arrive at xx:xx....


What happens next?

Once you disembark the aircraft, please do not leave the airport.

  • Collect your documents as you leave the aircraft
  • Complete your contact details form and hand back to a member of Virgin Atlantic staff
  • Collect you refreshment vouchers from Virgin Atlantic staff. These can be redeemed at any restaurant or cafe in the terminal.

Frequently asked questions

Your documents