Get assistance at the airport

This page tells you how to get assistance at the airport before and after your flight.

Airport staff can be arranged to help passengers who have a disability or reduced mobility. The staff will help you get to or from your aircraft, at any of our destinations.

We are happy to discuss your needs, and then make the arrangements on your behalf so your journey through the airport will be as easy as possible. Just contact our Special Assistance team before your flight.

If you are in a wheelchair or use a mobility aid, and are planning on bringing it onboard, please read our guidelines to find out what you need to do.

Contact our Special Assistance team

Use our online contact form

Email: Special_Assistance@fly.virgin.com

Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Sunday and Christmas Closed

If you're calling from overseas, call your local Virgin Atlantic reservations office. You can find the details on our contact page.