Arriving at the airport
Airport terminals can be busy places so it’s great to arrive prepared. Familiarise yourself with the websites of the airports you’re travelling through and establish the layout so you have an idea of what’s where. When you arrive at the airport, look out for the signs directing you to departures. Once there, you’ll see large screens which will display what check-in zone your airline is situated within. For example, at London Gatwick you’ll find us in Zone A of the North Terminal. The different zones are well signposted so you should easily be able to find where you need to go.
We always try to have a number of people in our uniform walking around our check in area. If you need any assistance or have any questions, please let them know and they’ll be sure to help. If you’re making use of our hidden disability bookmark or symbol, remember to show it!
At check in, you’ll need to present your passport and hand over any baggage that you’d like to check into the hold of the aircraft. You’ll receive your boarding passes and will then be able to make your way through Security.