When you land
Free WiFi access is available for a period of 30 minutes by connecting to 'ATOL Passenger Guest'.
Once you have cleared immigration and customs, please make your way to the arrivals hall. Head to the Mautourco counter, where you will be greeted by a member of staff who will be ready to help you.
On your holiday
Whilst we won't have Virgin Holidays Reps visiting your hotels, rest assured our teams are based locally and you can contact them via WhatsApp, phone or email.
If you have a problem with your hotel room, please speak to someone at reception in the first instance, as they’ll be best placed to help. If it’s not something they’re able to resolve, please contact us and we'll get back to you as soon as possible.