At the airport


Escorted travel

If you’re travelling alone, the Special Assistance team can organise for you to be escorted through the airport by one of the airports assistance providers. The assistant will aid you through the airport terminal and ensure you get to the boarding gate on time to be one of the first to board the aircraft, during our preboarding stage.

If you would like the team to arrange this service, you will need to let the Special Assistance team know at least 48 hours before your flight.

On your flight


British Sign Language (BSL)

We are proud to have members of our cabin crew team trained in British Sign Language. 

Please bare in mind that this service does need to be arranged well in advance of your trip.

If you would like to request a BSL trained member of cabin crew on board your flight, please complete this online contact form at least 12 weeks before you fly.



To enjoy our onboard entertainment, such as movies, our aircraft carry neck loops which work in conjunction with the 'T' switch on a hearing aid.

There is also a selection of captioned movies available throughout your flight.