If you are in Israel or the Occupied Palestinian Territories, including Gaza, FCDO strongly encourages you to register your presence. This will ensure you receive important updates, including information to support you to leave the country. Fill in the form for every member of your family or group who is a British national.
Due to the ongoing situation in Israel, some of our flights to and from Tel Aviv may face delays or cancellations. Based on the latest information, we have taken the decision to pause flying to and from Tel Aviv for the next 72 hours.
The safety and security of our customers and our people are our number one priority and our flying programme to Israel remains under constant review. We would advise anyone booked to travel to check their flight status on the website before travelling to the airport.
As a result, we have cancelled the following flights:
VS453 departing at 22:10 local from London Heathrow-Tel Aviv 10th October - 27th October
VS454 departing at 05:55 local from Tel Aviv-London Heathrow 11th October - 28th October
VS457 departing at 08:50 local from London Heathrow-Tel Aviv 12th October – 15th October
VS458 departing 16:25 local from Tel Aviv-London Heathrow 12th October – 15th October
If you were booked to travel on a cancelled service between the 17th and 28th October, your flight will still show as operating until the changes have been made in our system this Saturday.
Please note we will resume operating our second service from the 15th October:
VS457 departing at 08:50 local from London Heathrow-Tel Aviv
VS458 departing 16:25 local from Tel Aviv-London Heathrow
There are a number of options available to you. If you have booked your ticket directly with Virgin Atlantic and would like a refund, please complete a Refunds Form.
If you have booked directly with Virgin Atlantic and would like to rearrange your travel dates or you are away from home, please visit here.
If you booked through a travel agent, please contact your travel provider directly to discuss your options as we are unable to process changes made by a third-party company.
If you're away from home, it's really important you provide us with your contact details by filling out the Away from Home Contact Form, so we can help organise your return trip home. Our team will be reviewing all options available and will be in touch with further details. In these circumstances, it is vital you travel on the next flight made available to you.
If your flight has been cancelled and you are away from home, we will offer reimbursement for hotel accommodation, and transport to and from the hotel, in addition to meals and refreshments. You can find more information by visiting our Flight Disruption Policy.
Customers booked on our Tel Aviv services due to operate
If you are booked on our Tel Aviv services still due to operate & want to amend your flight dates or no longer wish to travel, you will be able to request a refund or rebook for another travel date with no additional fees until 28th October using the below policy:
If your flights are still operating
To/through and from
up to and including
15 October 2023
Impacted travel date(s)
07 October 2023 – 28 October 2023
New travel must be completed by
31 December 2023
Waived; for date and flight changes
Waived; must be the same point of origin/destination and cabin as originally booked
Change of Origin or Destination
Change fees are waived.
Fare difference applies.
If you booked through a travel agent please contact your travel provider directly to discuss your options as we are unable to process changes made by a third-party company.
If you have booked directly with Virgin Atlantic and would like to cancel or amend your travel dates please click here & select 'Manage my Booking'.
We appreciate that this extraordinary circumstance may have an effect on your plans & we thank you for your patience and understanding.