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We've split our Conditions of Carriage into sections to make it easier to use.

Most recent revision: Revision 54, 20 June 2025

Download our Conditions of carriage
Article 1 - What Particular Expressions Mean
Article 2 - Your Contract with Us
Article 3 - Our Details
Article 4 - How we Handle your Personal Data and Information
Article 5 - Fares, Taxes, Fees, Charges, Government Scheme Costs, Surcharges
Article 6 - Your Ticket, Itinerary and Missing Your Flight
Article 7 - Making a Change to your Booking
Article 8 - If Someone Else Paid for Your Ticket
Article 9 - Travel Documents, Entry Requirements, Customs and Security
Article 10 - Refunds
Article 11 - Check-In and Boarding
Article 12 - Unacceptable Behaviour
Article 13 - Our Right to Refuse to Carry You or Your Baggage
Article 14 - Fitness to Fly and Flying with a Medical Condition
Article 15 - Accessible Travel Services
Article 16 - Travelling with Pets and Assistance Dogs
Article 17 - Availability of Services and Class of Cabin
Article 18 - Arranging Additional Services for You
Article 19 - Baggage
Article 20 - Successive Carriers, Codeshare Services & Wet Lease Services
Article 21 - Schedules, Flight Disruption and Denied Boarding
Article 22 - Tarmac Contingency Plan
Article 23 - Our Liability to You and Making a Claim
Article 24 - Travel Insurance and Insolvency Protection
Article 25 - Interpretation