If you know you’re going to book a holiday soon, but not quite yet, you can let us know and we’ll switch it to a non-refundable voucher, which can be used as full or part payment for a new flight inclusive Virgin Holiday. You’ll just need to travel by 31st December 2023. Simply complete the form below and we’ll amend your voucher and email a new confirmation to you.  

If you’d prefer a refund, we understand. You can request a refund as part of the options available. Please select this option on the form below and we’ll issue you a refund.

Once you’ve requested your refund, there’s nothing more you need to do, and you can check the status of your refund in Manage My Booking. Refunds are subject to our standard booking terms and conditions and take up to 14 working days.  

If there’s anything else we can help you with regarding your voucher, please do get in touch. Thanks for booking your holiday with us, we hope to see you very soon. Preferably on the beach.