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All remaining COVID-19 restrictions will be removed for UK arrivals. Regardless of vaccination status, you’ll no longer require a test, won’t need to show proof of vaccination, or complete a Passenger Locator Form. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. As ever, please ensure you have your passport and relevant documentation e.g. visa, if applicable.
Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England.
Scotland: https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine
Northern Ireland: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice
Requirements to enter the United States by air from 12 June 2022:
Non-US citizens
US citizens and legal permanent residents
The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Itmust be completed within the 24 hours before departure. A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years.
The attestation form is available here or for added convenience, you can complete this digital attestation form.
As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide.
For purposes of travel to the United States, vaccines accepted include the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines:
Single dose
2-dose series
If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States.
Limited exceptions to the COVID-19 vaccination requirement apply:
There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. If you’re sure you meet the criteria, you must bring documentation as applicable, confirming eligibility.
Yes, if eligible under the US Visa Waiver Program, you’ll still need to apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements.
With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. We’ll continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. As ever, you should ensure you have adequate travel insurance for your trip.
To rebook your flight, simply complete the ‘Rebook’ self-service form and follow the instructions.
Once we receive and action your request, we’ll update your booking and send you confirmation. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. Fare difference may apply.
Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe. If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you.
As customer demand increases we’re taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. . Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. You can also check the check the status of your flights here.
Where a flight is cancelled, we’ll be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. If you don’t want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 or of course you can request a refund. More information on your options when a flight is cancelled can be found here. If you made your booking through a third party or travel agent, please contact them directly to discuss your options.
The requirement for a pre-departure Covid-19 test, will depend on the country you’re flying to and its protocols, which may differ according to vaccination status. If you do need a test you can find details of recommended Covid-19 test providers here. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country you’re flying to and it will present all the tests you need, in one simple purchase, delivered to your door.
As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures.
Onboard and at the airport, together with our partners we’re committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission.
Together, all of these measures ensure the aircraft environment is a very safe place to be.
Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, we’ve also made some adjustments. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. At this stage, this only applies to routes between the UK and the Caribbean. On all other routes, you must wear a face mask.
As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. The mask rules that apply will depend on the route you’re flying, because requirements differ by market.
This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. We encourage everyone to be respectful of fellow passengers’ mask preferences.
Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state.
Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. This aligns with our existing mask policy on services between the UK and the Caribbean.
Routes where face masks onboard are a personal choice:
Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv.
This list will expand as regulatory requirements for destinations allow.
Routes where face masks onboard must be worn:
For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai.
If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. You can get in touch using our online contact form. Please have your booking reference to hand when you contact us. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time.
If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help.
To make a change to your holiday booking, please contact us.
It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. We'll be in touch with you if your holiday is affected.
For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website.
You’ll be entitled to a full refund of your holiday within 14 days if:
If we have cancelled your holiday
If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. If you’d prefer a refund, we understand. You can request a refund as part of the options available when you log into Manage My Booking.
Find your voucher in Manage my booking, make a note of the unique code and head over to our website www.virginholidays.co.uk to start planning your next getaway. Once you’ve decided where and when you want to go, simply apply your voucher code at the checkout.
Voucher terms and conditions apply.
If your Virgin Atlantic Holiday is planned to go ahead
If you still want to cancel, we understand. Please bear in mind that our standard cancellation terms and conditions apply, and you may only be eligible for a partial refund.
You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly.
There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. Voucher terms and conditions can be found here. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties.
The Virgin Atlantic Holidays team are here seven days a week and we're ready to help. To speak to us about your options, please contact us.
If you’ve missed a payment or just need a little more time, don't worry. We have options available to help.
Find out which type of Covid-19 tests are required to travel and when they should be taken.
Check out the latest travel restrictions and requirements for the places you want to go.
Find out how to rebook your flight if it has been disrupted or cancelled.
From bulkheads to exit rows, here's all you need to know about seating on board our aircraft.
Just ask. We're always on hand to help - Whenever and however you need us.
Use our handy checklist to make sure you've got everything you need before arriving at the airport.
We've all got baggage. Find out what you can and can't take with you on your flight.
Everything you need to know about travelling with the family or children flying alone
Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.
If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible.
If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. We’re here to help.
Using our forms is often the easiest way to solve your problem. Choose the relevant contact form and we'll get back to you as soon as possible.
We've launched our new web messaging service. Log in to 'My booking' and look for the chat button to get started.
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.
