Good news - visiting the USA is now even easier. Foreign nationals arriving to the USA by air on or after 12 May 2023 are no longer required to show proof of Covid-19 vaccination or complete passenger attestation. Contact tracing information is still mandatory and can be completed during Online Check In (which opens 24 hours before departure). This applies to all customers including international visitors, US citizens, US nationals and lawful permanent residents.

Yes, if eligible under the US Visa Waiver Program, you’ll still need to apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements.

For more information, including other Visa types, please visit the US Department of State website.

For all new bookings from 24 June 2022 onwards, the terms to change your booking depends on your type of ticket. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. As ever, you should ensure you have adequate travel insurance for your trip.

To rebook your flight or request a change, simply go to this page and click on 'ask me' at the bottom right of the screen to start a chat using our web messaging service.

Once we receive and action your request, we’ll update your booking and send you confirmation. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. Fare difference may apply.

Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe. If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you.

Where a flight is cancelled, we’ll be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. If you don’t want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 or of course you can request a refund. More information on your options when a flight is cancelled can be found here. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. 

With the exception of China, most of the destinations we fly to no longer require a pre-departure Covid-19 test, but it's very important that you check in advance. Our Travel Advice page contains information by country, but it's recommended that you always check official government or tourist board websites, as well as the UK FCDO foreign travel advice. Protocols may depend on your vaccination status, your point of origin, nationality and the country you're flying to (or connecting through). If you do need a test you can find details of recommended Covid-19 test providers here.

As travel restrictions continue to ease for most of the countries we fly to, health and safety remains our number one priority.

Onboard and at the airport, together with our partners we’re committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission.

• Every aircraft is disinfected before each flight, using hospital grade, registered disinfecting product, tested to be highly effective against viruses.


• All air on board is filtered through highly effective High Efficiency Particulate Air (HEPA) filters that remove dust, allergens, bacteria, viruses and other particles from cabin air (testing shows a removal efficiency of 99.999%), with vertical air flow refreshing cabin air completely every 2-3 minutes.  

Together, all of these measures ensure the aircraft environment is a very safe place to be. 

Currently none of our destinations mandate face masks to be worn. It is therefore your own personal choice whether you wear a face mask or not. It is reccommended on Shanghai services.

On Shanghai services we also offer individual health packs, containing medical grade face masks, hand sanitizer and surface wipes.

On services operating between London Heathrow and Shanghai, it is recommended that you wear a face masks, including on disembarkation at Shanghai-Pudong Airport.

Currently none of our destinations mandate face masks to be worn. It is therefore your own personal choice whether you wear a face mask or not. We encourage everyone to be respectful of fellow passengers’ mask preferences.

If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help.

To make a change to your holiday booking, please contact us.