All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022.

All remaining COVID-19 restrictions will be removed for UK arrivals. Regardless of vaccination status, you’ll no longer require a test, won’t need to show proof of vaccination, or complete a Passenger Locator Form. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. As ever, please ensure you have your passport and relevant documentation e.g. visa, if applicable.

Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England.

Scotland: https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine

Northern Ireland: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice

Wales: https://gov.wales/arriving-wales-overseas

Requirements to enter the United States by air from 12 June 2022:

Non-US citizens

• All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. The vaccination proof used will depend on where the approved vaccine(s) were administered. Accepted vaccine certificates include NHS COVID Pass (UK) and EU Digital COVID Certificate (EU).
• Complete a Passenger Disclosure and Attestation form within 24 hours before travel. You can complete a digital attestation form here.
• You must provide contact information within 72 hours of departure.
• Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program).

US citizens and legal permanent residents

• You must provide contact information within 72 hours of departure.
• Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials.

The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Itmust be completed within the 24 hours before departure. A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years.

The attestation form is available here or for added convenience, you can complete this digital attestation form.  

As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide.

For purposes of travel to the United States, vaccines accepted include the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines:

Single dose

• Janssen/J&J

2-dose series

• Pfizer-BioNTech
• Moderna
• Oxford-AstraZeneca
• Covishield
• BIBP/Sinopharm
•  Sinovac
• Covaxin

If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States.

Limited exceptions to the COVID-19 vaccination requirement apply:

• Children under 18 years of age
• Persons on diplomatic or official foreign government travel
• Persons with documented medical contraindications to receiving a COVID-19 vaccine
• Participants in certain COVID-19 vaccine trials 
• Persons issued a humanitarian or emergency exception 
• Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability 
• Members of the U.S. Armed Forces or their spouses or children (under 18 years of age)
• Sea crew members traveling with to a C-1 and D non-immigrant visa 
• Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees).

There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. If you’re sure you meet the criteria, you must bring documentation as applicable, confirming eligibility.

Yes, if eligible under the US Visa Waiver Program, you’ll still need to apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements.

With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. We’ll continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. As ever, you should ensure you have adequate travel insurance for your trip.

To rebook your flight, simply complete the ‘Rebook’ self-service form and follow the instructions.  

Once we receive and action your request, we’ll update your booking and send you confirmation. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. Fare difference may apply.

Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe. If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you.

Alternatively you can contact us.

As customer demand increases we’re taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. . Should we need to reschedule or cancel a flight, we will always be in touch with  affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. You can also check the  check the status of  your flights here.  

Where a flight is cancelled, we’ll be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. If you don’t want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 or of course you can request a refund. More information on your options when a flight is cancelled can be found here. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. 

The requirement for a pre-departure Covid-19 test, will depend on the country you’re flying to and its protocols, which may differ according to vaccination status. If you do need a test you can find details of recommended Covid-19 test providers here. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country you’re flying to and it will present all the tests you need, in one simple purchase, delivered to your door. 

As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. 

Onboard and at the airport, together with our partners we’re committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission.

• Every aircraft is disinfected before each flight, using hospital grade, registered disinfecting product, tested to be highly effective against viruses. On flights departing the UK this is administered through the cabins using a ‘fogging’ (electrostatic spraying) technique.
• For convenience, individual health packs are available to all customers, containing medical grade face masks, hand sanitizer and surface wipes.  
• All air on board is filtered through highly effective High Efficiency Particulate Air (HEPA) filters that remove dust, allergens, bacteria, viruses and other particles from cabin air (testing shows a removal efficiency of 99.999%), with vertical air flow refreshing cabin air completely every 2-3 minutes.  

Together, all of these measures ensure the aircraft environment is a very safe place to be.

Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, we’ve also made some adjustments. From 16^th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. At this stage, this only applies to routes between the UK and the Caribbean. On all other routes, you must wear a face mask.

As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. The mask rules that apply will depend on the route you’re flying, because requirements differ by market.

This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. We encourage everyone to be respectful of fellow passengers’ mask preferences.

Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state.

Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. This aligns with our existing mask policy on services between the UK and the Caribbean.

Routes where face masks onboard are a personal choice:

Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv.

This list will expand as regulatory requirements for destinations allow.

Routes where face masks onboard must be worn:

For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai.

If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. You can get in touch using our online contact form. Please have your booking reference to hand when you contact us. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time.
 

Find out more about face mask exemptions

If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help.

To make a change to your holiday booking, please contact us.