Customer Centre: +43800068048
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
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Calling from UK
Calls to our help centre are much higher than normal, so it can take up to 3 hours to speak to us. If you’d just like to rebook an open ticket or travel voucher, or for lots of other queries, you can do it really easily using our online contact forms 
Virgin Atlantic Special assistance
Get in touch using our contact form by selecting Special assistance.
Preorder duty free items: 0344 579 0055
Cargo reservations: 0344 209 8300
Customer Care
Use our contact form for help with a journey you've already completed.
Virgin headquarters: 0344 8110 000
Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Holidays.
Virgin Atlantic Holidays Customer Centre: 0344 472 9646
Reservations and Customer Service
Opening hours: Mon - Fri 9am - 7pm | Sat 9am - 6pm | Sun 10am - 6pm
Virgin Altantic Holidays Special assistance: 0344 557 3998
Opening hours: Mon - Fri 9am - 5:30pm
or email: special.assistance@virginholidays.com
Group sales: 0344 472 1422
Customer Care
Get in touch by email: feedback.backhome@virginholidays.com
Calling from USA
Customer Centre: +1 800 862 8621
Reservations, Customer Service and Flying Club
Opening hours: 24 hours a day, 7 days a week.
Special assistance:
Get in touch using our contact form by selecting Special assistance.
Calling from other countries
Austria
Bahamas
Customer Centre: +1 800 862 8621
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Belgium
Customer Centre: +3226200891
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Bulgaria
Customer Centre: +35929358697
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Caribbean
Customer Centre: +1 800 744 7477
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Barbados: +1 246 228 4886
China
Reservations: +86 21 61 361777
Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese - Mon - Sat 8am - 8pm | Sun 8am - 5pm
Flying Club: +86 21 5353 4600
Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese - Mon - Sat 8am - 8pm | Sun 8am - 5pm
Cuba
Reservations: +53 7 204 0747
Opening hours: 7am - 3am UK time every day
Flying Club: +1 800 744 7477
Czechia
Customer Centre: +420225439802
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Denmark
Customer Centre: +4535158998
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
France
Customer Centre: +33185169351
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Germany
Customer Centre: +498006273001
Reservations, Customer Service and Flying Club
Opening hours 7am - 3am UK time every day
Greece
Customer Centre: +302112111591
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Hong Kong
Virgin Atlantic Hong Kong: +852 2532 3000
Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese - Mon - Sat 8am - 8pm | Sun 8am - 5pm
Flight Information: +852 2181 8888
Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese - Mon - Sat 8am - 8pm | Sun 8am - 5pm
Iceland
Customer Centre: +3548004343
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
India
Reservations: +91 124 4693030 toll free
Opening hours: Mon - Fri 9.15am - 5.15pm
Special assistance: +91 124 4693030
Ireland
Customer Centre: +35315339883
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Israel
All enquiries: +443448747747
Luxembourg
Customer Centre: +35227300105
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Netherlands
Customer Centre: +31207219903
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Nigeria
Customer Centre: +234 (0) 14483000 or +234 (0) 1 4612747
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Norway
Customer Centre: +4723502022
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Pakistan
Customer Centre: +92 21 111847446
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Poland
Customer Centre: +48225048363
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Portugal
Customer Centre: +351210608310
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Saint Vincent and the Grenadines
Customer Centre: +44 344 874 7747
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
South Africa
Customer Centre: +27 11 340 3400
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Spain
Customer Centre: +34930039917
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Sweden
Customer Centre: +46851992531
Reservations, Customer Service and Flying Club
Opening hours: 7am - 3am UK time every day
Sales support for travel agents
UK sales support: +44 (0)344 209 7705
Opening hours: 9am - 2pm Mon - Fri
Group sales: +44 (0)344 209 7703
Opening hours: 7am - 12 midday Mon - Fri
US sales support: +1 866 325 7723
Lagos sales support: +234 1 4612744
Shanghai sales support: +86 21 6136 1700
South Africa sales support: +27 11 340 3453
Hong Kong sales support: +852 2532 3080