Virgin Atlantic policies | Virgin Atlantic help centre

Key terms

Summary of key terms

Claim a refund for flight disruption

Refund form

Flight disruption policy

Disrupted flight options

Give us feedback and tell us how we did

Feedback form

Conditions of carriage

Read our Conditions of carriage

Customer service plan

Read our Customer service plan

Claims for flight disruption

Claim information

Air Carrier Access Act

View details of the Act

How to make a complaint

Making a complaint

Website usage policy

View policy

Rebooking after flight disruptions

Rebooking options