Before you travel


         Explore our destinations        

           Our partner airlines              

                 Group travel                   

Travel advice, visas and entry requirements

                  Travel news                    

Virgin Atlantic's latest news, sustainability and community

         Virgin Atlantic Holidays         


          Airports and check in


Airport journey guide, from check in to boarding

                Airport guides                 

   Upper Class Clubhouse lounges  

            Connecting flights              

   Check the status of your flight    





        Managing your booking


          Log into your booking          

Upgrades, lounges and other booking extras

Seating and what's included with your ticket

Changing the name on your booking

  Cancelling and claiming a refund




                  Flying Club


What is Flying Club and the benefits you can expect

 Check if a Reward seat is available

Flying Club members news and offers

                Flying Club help              

                 Business travel               




          Baggage information            

     Check in baggage allowance     

            Baggage Calculator            

        Hand baggage allowance       

  Connecting flights with baggage

Delayed, lost or damaged baggage


                 On the flight


What to expect on a Virgin Atlantic flight

    Our inflight dining experience   

Retail Therapy, our Duty Free collection





            Flying with children


            Flying with children            

              Seats for children              

Young children travelling alone (14-16 year olds)


       Accessibility and Special


Accessibility, medical requirements, or additional support



                After your flight


What to do if your flight has been cancelled, delayed or disrupted

     Compliments and feedback       

                 Lost property                 

Need help or need to contact us?

There are different ways to contact us dependant on what you need. To simplify things, we’ll guide you to what you need to know and how to contact us.

Need help             Forms                


You can find more common queries and answers in our Need help section above.

Economy Classic and Delight 
One checked in bag 
Maximum weight 23kg 
Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 
Economy Light
Economy Light tickets don't come with a free checked in bag, but you can buy additional baggage when you check in. 

Two checked in bags 
Maximum weight 23kg each 
Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 
Upper Class 
Two checked in bags 
Maximum weight 32kg each 
Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 


Baggage allowance inline arrow

You can upgrade using money, points or bid a price you want to pay. Find out all you need to know about the different upgrades and extras on offer and how to do it. 
Upgrades and extras inline arrow
To explore available upgrades, log into My Booking and browse the seat map. Hover or tap on your preferred seat to view pricing and pay for your upgrade online. 
Alternatively, you can bid for an upgrade by logging into My Booking and clicking on 'Bid for an upgrade'. We'll ask you for payment details and how much you'd be willing to pay. If your bid is successful, we'll take payment and apply the upgrade to your booking. 
Flying Club members can Upgrade with points. 
If you can't see any upgrade options available in My Booking, get in touch via web messaging or give us a call. 
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If you'd like to change your travel date or choose a different destination log into My booking and click ‘Change my booking’.  
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If you've booked Economy Classic, Economy Delight, Premium or Upper Class, click or tap on 'Choose seats' in My Booking to reserve an available seat.

You can purchase an addition 7 pieces of baggage when you Check in online or up to 10 pieces at the airport. 


You can only pay for oversized bags at the airport - you don’t have to do anything in advance. Just head over to one of the check in desks and a member of our airport team will be able to take your payment and show you where to take your bags. 
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Additional baggage inline arrow

Claim missing points from a Virgin Atlantic flight 
You can claim missing points directly in your Flying club account by clicking 'Claim missing Virgin Points'.  
You'll need your ticket number(s) to claim your missing points. 
Log into your Flying Club account inline arrow
Claim missing points from a partner airline 
If you added your Flying Club number to your partner airline booking, it can take up to 6 weeks for your Virgin points to be verified and credited to your account. 
If you still haven't received the points 6 weeks after your flight, or you didn't add your Flying Club details at the time of booking, your points can be claimed for up to 6 months after your flight. 

Please complete the form on the link below.

Claim missing points from a partner airline flight inline arrow
All other missing points 
Claim missing points from one of our other partners inline arrow

If you've changed your name or notice a mistake or any other type of name change, you'll need to contact us. More information on name changes can be found here: 
Changing your name on the ticket inline arrow

Before we can process any refunds, please read our refunds webpage which will give you all the information you need to proceed with your refund. 

Please note:


  • Not all tickets are fully refundable, and you could only receive your taxes back. To check your eligibility for a refund please see our refund policy and check your T&C’s before completing the form.

  • You must have booked directly with Virgin Atlantic, and not a travel agent or third-party company.

  • You’ll need your 6-digit alphanumeric booking reference starting with A to G (e.g., A3B2DE).

  • Refunds can only be made to the original form of payment.


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