1. Help centre
  2. Accessibility & special assistance
  3. Special assistance in Orlando

Theme park accessibility and safety

Help is at hand at all the major theme parks in Orlando. You’ll find essential ride guidance and safety information at the entrance to all the attractions. You’ll be able to see any height or health restrictions and safety considerations in place to help you make an informed decision on whether it’s suitable, comfortable and safe for you to ride. 

Walt Disney World Resort has an extensive range of services available to all guests, ensuring that every visitor to their parks has a memorable and magical time.

  • Disney Disability Pass available from Guest Relations in the park(s)
  • Wheelchairs and mobility scooters at Walt Disney World*
  • Ears to the World — Disney show translator
  • Services for guests with cognitive disabilities
  • Services for guests with hearing disabilities
  • Services for guests with visual disabilities
  • Dedicated accessible parking permit/spaces

*Subject to availability and local charge.

Universal Orlando Resort offers the below services for guests who may require additional assistance while visiting their parks.

  • Universal Studios Disability Pass available at Universal Studios and Islands of Adventure from Guest Services (Volcano Bay uses the virtual queuing system instead)
  • Rider’s Guide at Guest Services
  • Services for guests who are deaf or hard of hearing 
  • Services for guests using wheelchairs
  • Precautions and guidelines for guests with prosthetic limbs
  • Precautions and guidelines for guests using oxygen tanks
  • Guests with vision disabilities

Getting around

That’s the parks sorted, but what about exploring the rest of sunny Orlando? If you need transport and other equipment while you’re out and about in Orlando, our special assistance team at Virgin Holidays know how to get around.

We will set you up with any Orlando mobility rentals you need, plus anything else you might need too. From wheelchair rentals around Orlando to special transportation and oxygen, we work closely with local hire companies to find you the best equipment while you’re on holiday. 

Special assistance from Virgin Holidays

Our dedicated special assistance team at Virgin Holidays are on hand to support you, your friends and family, or specialist carers so you all have a great time, no matter where in the world you want to go or what you want to do.

We can arrange everything from medical and mobility equipment to adapted vehicle hire and wheelchair accessible transfers. Your needs are as individual as you are - just let us know what we can do for you.

Get in touch with our special assistance team at Virgin Holidays