VAA Commercial Policy due to severe winter weather in NE USA
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1. If your flights are still operating
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Affected Cities
(To/From/Through)
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Maui, HI (OGG) |
Bookings from
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Any
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Bookings until
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14 Aug 23
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Impacted travel dates
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09 Aug 23 - 16 Sep 23
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New travel must be completed by
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19 Sep 23
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Change fees
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Waived; for date and flight changes
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Fare difference
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Waived; must be the same point of origin/destination and cabin as originally booked
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Change of Origin or Destination
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Change fees are waived.
Fare difference applies.
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Refund
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No refund unless fare rules allow.
For flight cancellations, standard VAA Flight Cancellation Policy applies.
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1. If your flights are still operating – more information
- Itineraries must be rebooked on VS/VS* tickets.
- Tickets must be reissued before departure.
- Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
- If no alternative VS flight available, rebook onto other VS/VS* services [e.g. from EDI to MAN/LHR] in the same booking class and flight dates. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin. Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived.
- Fare difference charges applies for any travel rebookings outside of travel dates covered.
- OSI comment needs to be added to PNR for trade bookings
General Guidelines
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Is it allowed? Yes/No
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Notes
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Travel on earlier date than ticketed
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Yes
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Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin
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No-Show
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Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.
Please contact Virgin Atlantic or your travel agent to discuss your options.
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Waive minimum/maximum
stays
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Yes
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Travel as per new booking dates
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Change origin or destination
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Yes
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Change fees are waived.
Fare difference applies.
VAA is not responsible for airport/ground transfer costs.
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Refund
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No
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Refunds as per fare rules.
Refunds are allowed if flights are cancelled. For flight cancellations, standard VAA Flight Cancellation Policy applies.
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Rebooking Carrier Priority
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VS/VS*
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Rebooking to different cabin
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No
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Same cabin only
For cabin upgrades, see below.
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Cabin upgrades
VAA-operated flights only
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Yes
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Fare difference applies
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Changes on Award bookings
(Virgin Atlantic flights)
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Yes
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· Changes are allowed AND must be in the same cabin
· Upgrades are allowed subject to additional award points and/or costs
· Changes are strictly subject to award availability
· No rebooking options via another carrier
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