Assistance for deaf or hard of hearing passengers | Special assistance

Did you spot us on Channel 4?

If you’ve tuned into Channel 4 this week, you might have caught our fabulous Flight Service Manager, Abigail, signing with Channel 4 BSL artist, Ahmed, to celebrate International Week of Deaf People. Travel has to be accessible and inclusive for everyone, and we're on a mission to break down the barriers that stand in the way of your journey.

Would you like a BSL-trained cabin crew member on your flight? Just click the link below, fill out the form at least 12 weeks before you jet off, and our Special Assistance team will be in touch.

Request BSL assistance for your flight

We’re proud to have members of cabin crew team trained in British Sign Language.

We recently partnered with a Remark! a UK based, deaf owned and ran organisation to provide bespoke, aviation themed British Sign Language training to a hand-picked group of Cabin crew.

These crew members will be available on your flight to provide additional communication support.

If you'd like to request a BSL trained member of cabin crew for your flight, please complete this online contact form at least 12 weeks before you fly.

Once the form is completed you don’t need to do anything else and you’ll hear back soon from a member of our Special Assistance team.

Fly in style, in any seat

We want everyone who flies with us to arrive at their destination relaxed, rested and ready to take on the world. And with five different classes and all kinds of ways to tailor your experience, you're in the pilot's seat of your perfect flight - with our brilliant crew on hand to make it even better.