Following the wildfires affecting a number of areas of Maui County in Hawaii, we’re monitoring the situation carefully and remain ready to assist Virgin Atlantic Holidays customers currently on Maui or booked to travel there soon. The health, safety and security of our customers and people is our number one priority.

If you’re currently in Maui, please follow the advice of local authorities. The situation has been declared a state of emergency and the UK Foreign, Commonwealth & Development Office (FCDO) has published Maui wildfire advice on its USA travel advice page.

If you wish to end your holiday early and return to the UK, we’ll be happy to support your travel arrangements and rebook you onto the earliest available flights.

If you have a Virgin Atlantic Holidays booking and are due to travel to Maui between now and 31st August 2023, we can discuss alternative holiday arrangements, including rebooking options.

Please contact us by phone on +44 (0) 344 472 9646 and also consult the terms of your travel insurance policy.

If you have booked your flights with Virgin Atlantic and are due to be travelling to/from/through Maui between 10-15 August, you are able to make changes to your flights following the policy below. 

Affected Cities


Impacted Travel Dates

Ticket must be issued on or before

New travel must be completed on

Maui (OGG)

10-20 August 2023

18 August 2023

31 August 2023

If you wish to change the date of your flights, the change fee and fare difference will be waived. If you wish to change your origin/destination change fees will be waived, however, a fare difference will apply.

Changing your flights outside the specified dates, you may be subject to change fees and difference in fare.

Refunds are not permitted if your flight is still operating as scheduled unless the fare rules permit. Updated information about your flight will be available by checking your Flight Status.

If you have booked through a travel agent, please contact them directly for assistance. 

We’ll continue to keep this Travel News article updated with further information.

Flexibility for customers due to Maui Wildfires

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