1. Help centre
  2. Making changes to your booking

Here's what you can do online

First, check our  Refund policy  to find out if you're eligible for a refund.

If you are unsure of the terms and conditions of your ticket, you can Request a refund quote to find out how much you'd be entitled to.

Once you know what to expect, you can go ahead and Claim a refund based upon the terms and conditions of your ticket. Subject to the terms and conditions of your ticket, you may also Request a refund for any extras you've purchased that relate to your flight, like upgrades or excess baggage.

 

Please note that our Customer Centres cannot book additional luggage. 

If you'd like to bring more than your free bag allowance, or if you've bought an Economy Light ticket and decided you need a bag after all, you can add up to 7 extra bags per person when you check in online.

Online check-in opens 24 hours before your flight is due to depart and closes 70 minutes before.

You can also pay for extra bags at the airport. it costs the same, but the limit is 10 bags per person. 

Pay for an upgrade

To explore available upgrades, log into My Booking and browse the seat map. Hover or tap on your preferred seat to view pricing and pay for your upgrade online.

Can’t find an upgrade option online?

If you cannot see an upgrade option, it doesn’t necessarily mean there isn’t one available. Please contact our Customer Centre team who will be happy to explore this further with you. (deep link into amend my booking in contact us)

 

Bid for an upgrade

If you're thinking of upgrading (hey, why wouldn’t you?) you can make us an offer on Your Bid, our online auction for upgrades. If your bid is accepted, you could very well score yourself a swanky new seat.

- All bids will be assessed between 7 and 2 days prior to the scheduled departure date of your flight. If you have a winning bid, you will be notified by email.

- If there are multiple passengers in your booking you have to bid to upgrade all passengers. The amount you bid will be on a per passenger basis. For example, if you have a party of four and you wish to bid £100 for an upgrade, you will have to bid £400.

 

Feeling lucky?

You’ll need to contact us for any of the below changes:

Changing your date or route

Please note that if you have booked with a travel agent your will need to speak with them to make any changes. If you have booked with Virgin Atlantic Holidays you can contact their Service team here. 

The easiest and best option to make a change is to log into My Booking and click or tap on the red web chat icon at the bottom of your screen.

Alternatively, you call us 

If your flight has been impacted, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. There's no need to contact us right now.

If you booked directly with us you will be offered:

  • Re-book/Re-route at the earliest opportunity

If change is over 3 hours 

  • Re-book to a later date

  • A refund of unused flights if travel has not commenced

 

If you booked with a Travel agent 

  • We will advise your travel agent and they will be in contact with you

If you booked with Virgin Atlantic Holidays 

  • The team will be in touch with your options 

 

For more information on the flight disruption policy please visit our flight disruption page. 

Upgrade with points

Ready to fly away with your Virgin Points? See at a glance how many reward seats are available in the month for when you'd like to travel. Click here to view. 

For now, you can look at direct flights (with us or Delta) from the UK, and the return trip. Once you know when there’s seat availability for your chosen route, you can go ahead and search for your reward flight by clicking ‘Book my reward flight’, which will take you directly to the booking screen.

Direct bookings and Virgin Atlantic flights only

Change

 

 Free of charge     New ticket required
Legally or officially changed your name ✅ ❌
Spelling mistake ✅ ❌
Transferring tickets to another person ❌ ✅
Partially travelled ticket ❌ ✅
Travelling in Economy Light (outside of Risk Free Cancellation) ❌ ✅

If you've legally or officially changed your name

We can amend your ticket free of charge. We just need to see the supporting documentation, such as your marriage certificate, to prove you are the same person.

If you’re on your honeymoon or you get married while you’re away, it’s ok to travel under your maiden name. The key thing is that the name on your booking and ticket matches the name on your passport.

 

Get in touch to make changes

If you booked directly with Virgin Atlantic your best option is to log into My Booking and click or tap on the red web chat icon at the bottom of your screen.

Alternatively, you call us 

If you booked through a travel agent, please contact them directly. 

Virgin Atlantic is governed by the rules of other airlines so if name change is linked to another airline we cannot guarantee they will accept free of charge changes.

Flight + Hotel bookings operated by Virgin Atlantic Holidays

The lead passenger on your booking can Get in touch with our Customer Service team to amend or cancel your booking.

You will be advised of any additional costs for the new arrangements and any applicable amendment charges. A new invoice will be sent to you once confirmed. 

To cancel a booking or remove someone from your booking, the lead passenger must notify us of the cancellation in writing, quoting the booking reference and if possible, the reasons for cancelling.

If you booked direct with us and chose to get a travel voucher because of Covid-19 travel restrictions, you can rebook by logging into My Booking and clicking or tap on the red web chat icon at the bottom of your screen.

To view the flexible booking policies for your travel voucher click here. 

Travel voucher terms and conditions

        

  1. You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. A booking for a third party using your Travel Voucher must be made at least seven days before departure and only one name change can be actioned per ticket at any time.

  2. Your Travel Voucher has the same value as your original booking. It can be used to pay or part-pay for a new booking.

  3. If you have opted to receive your Travel Voucher following a cancelled flight, and you don’t use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable.

  4. If the new ticket price is greater than the Travel Voucher value, the difference must be paid.

  5. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. If you don’t use the full value of your additional credit, it will be lost and will not be retained as a credit for future use.

  6. You can make a booking on behalf of someone else using your Travel Voucher.  However, if you have already commenced travel, then the Travel Voucher is non-transferrable. A booking for a third party using your Travel Voucher must be made at least seven days before departure.

  7. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. We are not responsible for any third party fees.

  8. You can only use your Travel Voucher to book a flight with us. This can be done by calling our Customer Centre or online by logging into My Booking or using the chat bot here: https://help.virginatlantic.com/gb/en/make-a-change.html

  9. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport.

  10. Your Travel Voucher cannot be used towards a Virgin Atlantic Holidays bookings.

  11. Your Travel Voucher will be in the same currency as your original booking.

  12. Only one Travel Voucher can be used per passenger.

  13. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team.

  14. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid.

  15. Your Travel Voucher is valid until 31st December 2023.  All flights booked using your Travel Voucher must conclude by 31st December 2023.

  16. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled).

  17. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher.

  18. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If you are entitled to a refund, it will be made according to the original form of payment. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher.

You'll need to get in touch to request a cot or bassinet before your flight so we can check availability.

You can speak to an advisor via web messaging logging into My Booking and clicking or tap on the red web chat icon at the bottom of your screen.