Do you need to claim some points from a recent flight? Don’t worry, if you can't see them for any reason, you can still claim the points you’ve earned for up to six months after the flown flight.
Find out how to claim points from Virgin Atlantic and our airline partners below.
Claim missing Virgin Points from your flight with Virgin Atlantic
If you added your Flying Club number to your booking, your points will automatically process as soon as you’ve flown on the flight. Once processed, you will be expected to see these land in your account within 7 days.
You can claim your missing points following the below instructions:
Log in to your Flying Club account
Select ‘Claim missing points’ button
Claim missing Virgin Points from a flight with one of our airline partners
If you added your Flying Club number to your booking with one of our airline partners, your points will automatically process as soon as you’ve flown on the flight. Once processed, you will be expected to see these land in your account within 6 weeks.
To raise a claim for the following airlines, please complete our webform below.
Air New Zealand
All Nippon
Hawaiian Airlines
IndiGo
LATAM Airlines
Singapore Airlines
South African Airways
Virgin Australia
If you have any trouble at all, please visit our FAQ’s page.