Change your date or route

 

We’ve made it even easier to rebook when you’re ready by introducing our new rebooking bot and web messaging service. We’re available from 8am – 8pm UK time and you can get started by hitting the Chat button on the bottom right of this page.
 

If you’re contacting us from the United States and our rebooking service isn’t available at the time you need us. You can also access our new Web Messaging service by logging into your booking, where you will find the Chat button on the bottom right of the page. This service is available for our US customers until 8pm Pacific Standard Time. 
 

Please note: If you refresh the page or navigate away from the page you will lose your progress within the messenger.
The chat will only support customers to rebook there will be no other support within this messenger, if you require additional or different support please log into your booking.

Travel vouchers


If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can get started by hitting the Chat button on the bottom right of this page or by logging into My Booking

If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022.

Find out more about Travel Vouchers

If your travel date is on or after 1st September 2022 or if you made your booking on or after 24th June 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies.

 

Travel voucher terms and conditions

  1. You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. A booking for a third party using your Travel Voucher must be made at least seven days before departure and only one name change can be actioned per ticket at any time.
  2. Your Travel Voucher has the same value as your original booking. It can be used to pay or part-pay for a new booking.
  3. If you have opted to receive your Travel Voucher following a cancelled flight, and you don’t use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable.
  4. If the new ticket price is greater than the Travel Voucher value, the difference must be paid.
  5. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. If you don’t use the full value of your additional credit, it will be lost and will not be retained as a credit for future use.
  6. You can make a booking on behalf of someone else using your Travel Voucher.  However, if you have already commenced travel, then the Travel Voucher is non-transferrable. A booking for a third party using your Travel Voucher must be made at least seven days before departure.
  7. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. We are not responsible for any third party fees.
  8. You can only use your Travel Voucher to book a flight with us. This can be done by calling our Customer Centre or online by logging into My Booking or using the chat bot here: https://help.virginatlantic.com/gb/en/make-a-change.html
  9. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport.
  10. Your Travel Voucher cannot be used towards a Virgin Holidays bookings.
  11. Your Travel Voucher will be in the same currency as your original booking.
  12. Only one Travel Voucher can be used per passenger.
  13. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team.
  14. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid.
  15. Your Travel Voucher is valid until 31st December 2023.  All flights booked using your Travel Voucher must conclude by 31st December 2023.
  16. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled).
  17. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher.
  18. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If you are entitled to a refund, it will be made according to the original form of payment. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher.

Our flight disruption policy


We want to assure you that in the event of a disruption to your flight schedule, we will be taking steps to minimise the inconvenience to you and make any waiting time as comfortable as possible.


Our flight disruption policy