- You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. A booking for a third party using your Travel Voucher must be made at least seven days before departure and only one name change can be actioned per ticket at any time.
- Your Travel Voucher has the same value as your original booking. It can be used to pay or part-pay for a new booking.
- If you have opted to receive your Travel Voucher following a cancelled flight, and you don’t use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable.
- If the new ticket price is greater than the Travel Voucher value, the difference must be paid.
- If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. If you don’t use the full value of your additional credit, it will be lost and will not be retained as a credit for future use.
- You can make a booking on behalf of someone else using your Travel Voucher. However, if you have already commenced travel, then the Travel Voucher is non-transferrable. A booking for a third party using your Travel Voucher must be made at least seven days before departure.
- If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. We are not responsible for any third party fees.
- You can only use your Travel Voucher to book a flight with us. This can be done by calling our Customer Centre or online by logging into My Booking or using the chat bot here: https://help.virginatlantic.com/gb/en/make-a-change.html
- Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport.
- Your Travel Voucher cannot be used towards a Virgin Holidays bookings.
- Your Travel Voucher will be in the same currency as your original booking.
- Only one Travel Voucher can be used per passenger.
- You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team.
- Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid.
- Your Travel Voucher is valid until 31st December 2023. All flights booked using your Travel Voucher must conclude by 31st December 2023.
- Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled).
- If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher.
- If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If you are entitled to a refund, it will be made according to the original form of payment. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher.
Make a change
Change your date or route
You can now rebook through our new web messaging service from 8am to 8pm UK time. Just hit the chat button on the bottom right of this page.
If you’re contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time.
If you refresh the page or navigate away you'll lose your chat, and no one wants that.
Also, this one's just for making changes to your date or destination, so if you need help with anything else, please log into My booking.
Travel vouchers
If you booked direct with us and chose to get a travel voucher because of Covid-19 travel restrictions, you can rebook by hitting the chat button right here, or by logging into My Booking.
Travel voucher terms and conditions
If your flight's disrupted
We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible.