Updates regarding the ongoing situation in Israel

If you are in Israel (including the Palestinian territories), FCDO strongly encourages you to register your presence. This will ensure you receive important updates, including information to support you to leave the country. Fill in the form for every member of your family or group who is a British national.

Due to the ongoing situation in Israel, our flights to and from Tel Aviv may face delays or cancellations. Based on the latest information, we have taken the decision to pause flying to and from Tel Aviv until Wednesday 13th December.

The safety and security of our customers and our people are our number one priority and our flying programme to Israel remains under constant review. We would advise anyone booked to travel to check their flight status on the website before travelling to the airport.

Please note we will resume operating our service from the 14th December:

There are a number of options available to you. If you have booked your ticket directly with Virgin Atlantic and would like a refund, please complete a Refunds Form.

If you have booked directly with Virgin Atlantic and would like to rearrange your travel dates or you are away from home, please visit here.

If you booked through a travel agent, please contact your travel provider directly to discuss your options as we are unable to process changes made by a third-party company.

If you're away from home, it's really important you provide us with your contact details by filling out the Away from Home Contact Form, so we can help organise your return trip home. Our team will be reviewing all options available and will be in touch with further details. In these circumstances, it is vital you travel on the next flight made available to you. Please note that if you have registered as away from home previously and were rebooked by our team, you will need to re-register as away from home. 

If your flight has been cancelled and you are away from home, we will offer reimbursement for hotel accommodation, and transport to and from the hotel, in addition to meals and refreshments. You can find more information by visiting our Flight Disruption Policy.

Customers booked on our Tel Aviv services due to operate

If you are booked on our Tel Aviv services still due to operate & want to amend your flight dates or no longer wish to travel, you will be able to request a refund or rebook for another travel date with no additional fees until 31st January 2024 using the below policy: 

If you booked through a travel agent please contact your travel provider directly to discuss your options as we are unable to process changes made by a third-party company.

If you have booked directly with Virgin Atlantic and would like to cancel or amend your travel dates please click here & select 'Manage my Booking'. 

We appreciate that this extraordinary circumstance may have an effect on your plans & we thank you for your patience and understanding.