Please be advised ESTA applications to the USA are taking longer than usual, we would encourage you to allow more time to apply before travel if you are travelling on the US Visa Waiver Program
Home
Book
My Booking
Check in
Flight status
Destinations & onboard
Help
Flying Club
Deals
Book
My Booking
Check in
Flight status
Destinations & onboard
Help
Flying Club
Deals
My Account
Help centre
Virgin Atlantic policies
Policies and claims
Key terms
Summary of key terms
Claim a refund for flight disruption
Refund form
Flight disruption policy
Disrupted flight options
Give us feedback and tell us how we did
Feedback form
Conditions of carriage
Read our Conditions of carriage
Customer service plan
Read our Customer service plan
Claims for flight disruption
Claim information
How to make a complaint
Making a complaint
Rebooking after flight disruptions
Rebooking options
Air Carrier Access Act
View details of the Act
Website usage policy
View policy
Virgin Atlantic Account
View terms and conditions
Customer commitment for Canada
Read the commitment
