If you need special assistance, please let us know as soon as possible but at least 72 hours before your flight. You can request special assistance in My booking, or get in touch on the details below.

The best way to request special assistance or ask us any questions, is to complete our webform by selecting 'Special assistance' below...

If you prefer to send us an email, the address is special.assistance@fly.virgin.com


As we are focused on providing special assistance, we’re unable to arrange:

Seating for children

Name changes

Flight changes and travel advice