For customers with VAA bookings (VAA PNR or VS 932 tickets).

 

General Guidance

  • This policy is to allow customers more flexibility in addition to original fares rules
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.
  • Fare difference must include all taxes/charges
  • Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

VAA Commercial Policy due to severe winter weather in NE USA

 

 

1. If your flights are still operating

Affected Cities

(To/From/Through)

Maui, HI (OGG)

Bookings from

Any

Bookings until

14 Aug 23

Impacted travel dates

09 Aug 23 - 16 Sep 23

New travel must be completed by

19 Sep 23

Change fees

Waived; for date and flight changes

Fare difference

Waived; must be the same point of origin/destination and cabin as originally booked

Change of Origin or Destination

Change fees are waived.

Fare difference applies.

Refund

No refund unless fare rules allow.

For flight cancellations, standard VAA Flight Cancellation Policy applies.

 

1. If your flights are still operating – more information

  • Itineraries must be rebooked on VS/VS* tickets.
  • Tickets must be reissued before departure.
  • Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
  • If no alternative VS flight available, rebook onto other VS/VS* services [e.g. from EDI to MAN/LHR] in the same booking class and flight dates. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin. Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived.
  • Fare difference charges applies for any travel rebookings outside of travel dates covered.
  • OSI comment needs to be added to PNR for trade bookings

 

General Guidelines

Is it allowed? Yes/No

Notes

Travel on earlier date than ticketed

Yes

Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin

No-Show

Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.

Please contact Virgin Atlantic or your travel agent to discuss your options.

Waive minimum/maximum

stays

Yes

Travel as per new booking dates 

Change origin or destination  

Yes

Change fees are waived.

Fare difference applies.

VAA is not responsible for airport/ground transfer costs.

Refund  

No

Refunds as per fare rules.

Refunds are allowed if flights are cancelled. For flight cancellations, standard VAA Flight Cancellation Policy applies.

Rebooking Carrier Priority  

VS/VS* 

Rebooking to different cabin

No

Same cabin only

For cabin upgrades, see below.

Cabin upgrades

VAA-operated flights only

Yes

Fare difference applies

Changes on Award bookings

(Virgin Atlantic flights)

Yes

·         Changes are allowed AND must be in the same cabin

·         Upgrades are allowed subject to additional award points and/or costs

·         Changes are strictly subject to award availability

·         No rebooking options via another carrier