Your account would have been created at the time of booking, to give you easy access to your upcoming flights and to allow you to manage your personal information and marketing preferences online.
Your account would have been created at the time of booking, to give you easy access to your upcoming flights and to allow you to manage your personal information and marketing preferences online.
If you’re already Flying Club member, you don’t need a separate Virgin Atlantic account.
Yes, you can easily convert your Virgin Atlantic account to a Flying Club account to enjoy our Flying Club benefits. Just follow these simple steps:
Log in to your account and click on ‘Join Flying Club’
Add a few extra details and you’re in!
We’ll link any upcoming flights to your Flying Club membership so your points will automatically land in your account after you’ve flown.
And if you’ve flown with us in the past 6 months, you can claim the points you’ve earned by selecting ‘Claim missing points’ in your account.
If you need to change the email address on your account, please contact our Customer Centre on 0344 209 2722.
You can change your password at any time through the ‘Manage account’ section in your account.
Yes, you can close your account anytime by contacting our Customer Centre on 0344 209 2722.
Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.
If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible.
If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. We’re here to help.
Using our forms is often the easiest way to solve your problem. Choose the relevant contact form and we'll get back to you as soon as possible.
We've launched our new web messaging service. Log in to 'My booking' and look for the chat button to get started.
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.