If you've legally or officially changed your name
We can amend your ticket free of charge. We just need to see the supporting documentation, such as your marriage certificate, to prove you are the same person.
If you’re on your honeymoon or you get married while you’re away, it’s ok to travel under your maiden name. The key thing is that the name on your booking and ticket matches the name on your passport.
Get in touch to make changes
If you booked directly with Virgin Atlantic your best option is to log into My Booking and click or tap on the red web chat icon at the bottom of your screen.
Alternatively, you call us
If you booked through a travel agent, please contact them directly.
Virgin Atlantic is governed by the rules of other airlines so if name change is linked to another airline we cannot guarantee they will accept free of charge changes.
Flight + Hotel bookings operated by Virgin Atlantic Holidays
The lead passenger on your booking can Get in touch with our Customer Service team to amend or cancel your booking.
You will be advised of any additional costs for the new arrangements and any applicable amendment charges. A new invoice will be sent to you once confirmed.
To cancel a booking or remove someone from your booking, the lead passenger must notify us of the cancellation in writing, quoting the booking reference and if possible, the reasons for cancelling.