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Missing some points from one of our other partners?

If you are missing some points from a recent hotel stay, car hire booking or other provider, please check below for how to claim them.

 Hotel partner How to claim missing points Documents required
Best Western hotels Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Blue Sky Luxury Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Gitcombe House Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate

Hilton Worldwide

 

Includes:

Conrad Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacations Club, Homewood Suites by Hilton, The Waldorf Astoria, Hotels & Resorts

 Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Hyatt Hotels & Resorts Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate

Intercontinental Hotel Group

 

Includes:

Intercontinental & Resorts, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge, Candlewood

 Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Jumeirah Hotels & Resorts Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Kaligo.com Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Mandarin Oriental Hotel Group Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Marco Polo Hotels Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate

Marriott Hotels International

 

Includes:

Marriott Hotel & Resorts, Renaissance Hotels and Resorts,Marriott Vacation Club International, JW Marriott Hotels and Resorts, Courtyard by Marriott, Fairfield Inn by Marriott, Springhill Suites by Marriott, Townplace Inn by Marriott, Residence Inn by Marriott, Horizon’s Club by Marriott, Marriott Executive Apartments

 Claim directly to the hotel Invoice including arrival/dept dates of stay & room rate
Millenium and Copthorne Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Morgans Hotel Group Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate

Preferred Hotel Group

 

Includes:

Summit Hotel & Resorts, Preferred, Preferred Boutique, Stirling Hotels, Historic Hotels of America

 Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Rocketmiles Claim directly with rocketmiles.com Invoice including arrival/dept dates of stay & room rate
Radisson Blu Edwardian and The May Fair Hotel Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Red Carnation Hotel Collection Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Shangri La Hotel & Resorts Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate

Starwood Hotel & Resorts

 

Includes:

Four Points Hotel, Luxury Collection, Sheraton Hotels, St Regis, W Hotels, Westin Hotels, Le Meridien, Aloft Hotels, Elements Hotels

 Claim directly to the hotel Invoice including arrival/dept dates of stay & room rate
Taj Hotels Resorts & Palaces Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Travelplus hotels Send your claim to Virgin Atlantic Flying Club Support Invoice including arrival/dept dates of stay & room rate
Worldhotels Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Yotel Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Car hire partner How to claim missing points Documents required
Alamo Car Rental Claim directly with partner Invoice/Receipt
Avis Car Rental Claim directly with partner Invoice/Receipt
Enterprise Rent a Car Claim directly with partner Booking confirmation
Hertz Car Rental Claim directly with partner Invoice/Receipt
myDriver by Sixt Claim directly with partner Invoice/Receipt
National Car Rental Claim directly with partner Booking confirmation
Sixt Rent a Car Claim directly with partner Invoice/Receipt
Stoutes Car Rental Send your claim to Virgin Atlantic Flying Club support Invoice/Receipt
Travelplus Car Rental Send your claim to Virgin Atlantic Flying Club support Invoice/Receipt

If you are missing points earned through your credit card, you need to contact your card issuer for them to investigate this.

Please note that if you have had a refund paid to your card, the points earned from the original transaction would remain as earned on your Flying Club account, taking your credit card account into a points earning deficit which must be cleared before points can be earned again.

Other Flying Club partner How to claim missing points Documents required
Business Traveller Magazine Send your claim to Virgin Atlantic Flying Club support Subscription details
Chic Outlet Shopping Email claim directly to partner Receipts
Duty Free (Retail Therapy)  Send your claim to Virgin Atlantic Flying Club support Receipts
E-Rewards® Opinion Panel Send your claim to Virgin Atlantic Flying Club support Invoice
Flying Without Fear (FWF) Send your claim to Virgin Atlantic Flying Club support Confirmation
FTD.com Send your claim to Virgin Atlantic Flying Club support Invoice/reciept
LOVETheatre Email claim directly to partner Booking confirmation
No1 Traveller Claim directly to partner, call 08442 646440 Booking reference, Flying Club membership number, lounge booked and the date/time of visit
Purple Parking Send your claim to Virgin Atlantic Flying Club support Invoice including reference number, date and value
Shops Away - online shopping  Log into your Shops Away account. Click your account and select ‘My Purchases’. Scroll down the page and select ‘Something missing?’. You’ll then be guided through completing the ‘missing claim form’. Transaction details
Tesco Clubcard Email claim directly to partner N/A
Texaco Send your claim to Virgin Atlantic Flying Club support Invoice/receipt
Addison Lee Email claim directly to partner Invoice/receipt
Heathrow Rewards Send your claim to Virgin Atlantic Flying Club support Confirmation
Moneycorp online and airport bureaux Email claims directly to partner Scanned receipt
VisaCentral (CIBT) Email claims directly to partner Invoice/receipt

If you are missing points earned through your credit card, you would need to contact the card issuer for them to investigate this.

Please note that if you have had a refund paid to your card, the points earned from the original transaction would remain as earned on your Flying Club account, taking your credit card account into a points earning deficit which must be cleared before points can be earned again.

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