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Missing some points from one of our other partners?

If you are missing some points from a recent hotel stay, car hire booking or other provider, please check below for how to claim them.

 Hotel partner How to claim missing points Documents required
Best Western hotels Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate

Hilton Worldwide

 

Includes:

Conrad Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacations Club, Homewood Suites by Hilton, The Waldorf Astoria, Hotels & Resorts

 Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Hyatt Hotels & Resorts Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate

Intercontinental Hotel Group

 

Includes:

Intercontinental & Resorts, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge, Candlewood

 Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Kaligo.com Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate

Marriott Hotels International

 

Includes:

JW Marriott®, The Ritz-Carlton, St. Regis, The Luxury Collection®, W Hotels, EDITION®, Marriott Hotels, Sheraton®, Marriott Vacation Club®, Delta Hotels by Marriott™, Le Meridien, Westin®, Autograph Collection® Hotels, Design HotelsTM, Renaissance® Hotels, Tribute Portfolio, Gaylord Hotels®, Courtyard® by Marriott®, Four Points by Sheraton, SpringHill Suites®, Protea Hotels®, Fairfield Inn & Suites®, AC Hotels, Aloft® Hotels, Moxy Hotels, Marriott® Executive Apartments, Residence Inn®, TownePlace Suites®, Element® by Westin

 Claim directly to the hotel Invoice including arrival/dept dates of stay & room rate
Rocketmiles Claim directly with rocketmiles.com Invoice including arrival/dept dates of stay & room rate
Worldhotels Email claims directly to the hotel Invoice including arrival/dept dates of stay & room rate
Car hire partner How to claim missing points Documents required
Alamo Car Rental Claim directly with partner Invoice/Receipt
Avis Car Rental Claim directly with partner Invoice/Receipt
Enterprise Rent a Car Claim directly with partner Booking confirmation
Hertz Car Rental Claim directly with partner Invoice/Receipt
myDriver by Sixt Claim directly with partner Invoice/Receipt
National Car Rental Claim directly with partner Booking confirmation
Sixt Rent a Car Claim directly with partner Invoice/Receipt
Stoutes Car Rental Send your claim to Virgin Atlantic Flying Club support Invoice/Receipt
Travelplus Car Rental Send your claim to Virgin Atlantic Flying Club support Invoice/Receipt

If you are missing points earned through your credit card, you need to contact your card issuer for them to investigate this.

Please note that if you have had a refund paid to your card, the points earned from the original transaction would remain as earned on your Flying Club account, taking your credit card account into a points earning deficit which must be cleared before points can be earned again.

Other Flying Club partner How to claim missing points Documents required
Business Traveller Magazine Send your claim to Virgin Atlantic Flying Club support Subscription details
Chic Outlet Shopping Email claim directly to partner Receipts
Duty Free (Retail Therapy)  Send your claim to Virgin Atlantic Flying Club support Receipts
E-Rewards® Opinion Panel Send your claim to Virgin Atlantic Flying Club support Invoice
Flying Without Fear (FWF) Send your claim to Virgin Atlantic Flying Club support Confirmation
FTD.com Send your claim to Virgin Atlantic Flying Club support Invoice/reciept
LOVETheatre Email claim directly to partner Booking confirmation
No1 Traveller Claim directly to partner, call 08442 646440 Booking reference, Flying Club membership number, lounge booked and the date/time of visit
Holiday Extras / Purple Parking Send your claim to Virgin Atlantic Flying Club support Invoice including reference number, date and value
Shops Away - online shopping  Log into your Shops Away account. Click your account and select ‘My Purchases’. Scroll down the page and select ‘Something missing?’. You’ll then be guided through completing the ‘missing claim form’. Transaction details
Tesco Clubcard Email claim directly to partner N/A
Texaco Send your claim to Virgin Atlantic Flying Club support Invoice/receipt
Addison Lee Email claim directly to partner Invoice/receipt
Heathrow Rewards Send your claim to Virgin Atlantic Flying Club support Confirmation
Moneycorp online and airport bureaux Email claims directly to partner Scanned receipt
VisaCentral (CIBT) Email claims directly to partner Invoice/receipt

If you are missing points earned through your credit card, you would need to contact the card issuer for them to investigate this.

Please note that if you have had a refund paid to your card, the points earned from the original transaction would remain as earned on your Flying Club account, taking your credit card account into a points earning deficit which must be cleared before points can be earned again.

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