Flying Club help

To activate your Flying Club account online, simply click on the link below and create a password. You'll then be able to access your account and enjoy all that Flying Club has to offer.

Activate your account online

Log into your Flying Club account to find all your membership details, including your membership card which you can save to your wallet.

Log in now

Click here to go to the Flying Club login page and click ‘forgotten password’ to reset your password. If you are already logged into your Flying Club account, follow the change password prompts under your profile information.

Yes. You’re never too young to join Flying Club and start earning points, but under 18’s will need consent from a parent or guardian to sign up. Before completing the consent form, as a parent or guardian you’ll need to complete the Flying Club enrolment process for the under 18 year old using a unique email address. They don’t need to have their own email address or phone number.

Click here for our parental consent form

When you add your Flying Club number to your booking, your points will be automatically processed and will land in your account up to 7 days after your flight.  
 
Here’s how to add your Flying Club number to your booking:

1. Login to your Flying Club account 

2. Click on “Flights”

3. Add your booking details 
 

Alternatively, you can add your Flying Club number via My Booking here

Congratulations! 

 We understand that welcoming a new member of your family means you may not have been able to travel as much in your current membership year. Because of this, we’d love to extend your status.  You’ll just need to send us a few bits of information. 

Please email FlyingClub.Admin@fly.virgin.com with your name, membership number and a copy of one of the following documents: 

 - Your new family member’s birth/adoption certificate 

- Your maternity certificate/notes 

- Your hospital booklet/letter 

You’ll need to send us a separate request for all Flying Club members who would like to extend their status.  

Once we extend your membership, your membership year date won’t change and you’ll still need to earn the relevant number of Tier Points for future tier renewals.

As a member of Flying Club, you'll earn points every time you travel with Virgin Atlantic by adding your Flying Club number to your booking before you fly.  
 
If you’ve already flown and didn’t add your Flying Club number to your booking, don’t worry. You can still claim the points you’ve earned for up to 6 months after your flight.  
 
Here’s how

Find out how to claim points from Virgin Group partners here

Find out how to claim points from any of our other partners, including hotel and car hire, here

If you’re flying with Virgin Atlantic and added your Flying Club number to your booking, your points will be automatically processed as soon as you fly. They’ll land in your account within 7 days.  

If you’re flying with our airline partners and added your Flying Club number to your booking, your points will be automatically processed as soon as you fly. They’ll land in your account within 6 weeks. 

If you didn’t add your Flying Club number to your booking before you flew, you can add this up to 6 months after your flight.

Yes. You can join Flying Club within 6 months of your flight and claim the points you’ve earned.

1. Join Flying Club here with the same name as your travel documents 
   

2. Once you’ve logged in, click “Flights”

3. Then, add your booking details

Alternatively, once you’ve registered, you can add your Flying Club number via My Booking.

You can collect Virgin Points and Tier Points when flying with any of our SkyTeam partners or other airline partners, accelerating both your rewards and tier status. Simply add your membership number to your booking before you fly to claim your points. You can even do this at the airport.

Yes. For more specific information, visit our individual airline partner pages on our website and scroll down to “Ready to book?”. Most of SkyTeam airlines can be booked via virginatlantic.com. If not, our Customer Centre team will be able to help.  

To book via our website, select ‘show price in points’ when you search 

To book via our Customer Centre, get in touch with our Flying Club team who will be able to help book your trip.

SkyTeam partners offer extra benefits like priority boarding, extra baggage allowance, lounge access and more for our Silver and Gold members. You can find more information here. 

Flying Club Gold members can also enjoy extra benefits like priority check in, extra baggage and lounge access when flying with Singapore Airlines, Air New Zealand and Virgin Australia.  

For more information, click here. 

Flying Club Gold members can enjoy complimentary access to 750+ SkyTeam lounges when flying in any cabin, as well as when flying with Singapore Airlines, Air New Zealand and Virgin Australia.  

Flying Club Red and Silver members can also access SkyTeam lounges when flying in Business or First Class with a SkyTeam airline. 

The marketing carrier is shown by the two letter airline code in the flight number. For example, VS01 is marketed by Virgin Atlantic and AF123 is marketed by Air France.   

The operating carrier is the airline which operates the flight. For example, a Virgin Atlantic operated flight means the flight will be on Virgin Atlantic aircraft.  

 Any flight you buy through our website is ticketed by Virgin Atlantic and will have a ticket number that begins with “932”. Other airlines have their own unique ticket numbers. For example, Delta Air Lines ticket numbers begin with “006”.