If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website
Si l’embarquement vous est refuse, ou si votre vol est annulé ou retardéd d’au moins deux heures ou si vos bagages sont perdues ou endommagés, vous pourriez avoir droit au titre du Réglement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports due Canada.”
An airline’s Tariff * is a suite of documents that contain information relating to carriage applicable to air service. As an airline operating to Canada Virgin Atlantic is required by law to publish its Tariffs on this website to allow viewing by the public. You can view the Tariffs by clicking on the links below. Our Tariffs are also filed with the appropriate authorities.
* Please note Tariffs are subject to change without notice.
0005. Application of Tariff
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0002. Standard Format of Electronic Rules
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0015. Electronic surveillance of passengers and baggage
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0006. Classes of Service
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0025. Refusal to transport/Limitations of carriage
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1.0021. Transport of disabled passengers
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0035. Passenger expenses en route
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0030. Ground transfer service
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0045. Administrative formalities, passports, visas & tourist cards
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055. Liability of carriers
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0085. Schedules, delays & cancellations of flights
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080. Revised routings, failure to carry & missed connections
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0130. Fares
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0090. Refunds
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0087. Denied boarding compensation
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