Missing airline points

Claim missing Virgin Atlantic Points

If you added your Flying Club number to your booking before you left, you should see your points and Tier Points within 72hrs of your flown flight

If you can't see them, please log in and claim your missing points following the below instructions:

• Log in to your Flying Club account

• Enter your ticket number* next to your Flying Club number which should already have populated

• Select ‘Claim your Virgin Points’

_{*Your eTicket number is 13 digits and starts with 932. You can find it in your confirmation email under ‘passenger details’. It looks something like this: 9322323708015}

If you have any trouble at all logging in, here are some tips.

Claim missing partner airline points

If you added your Flying Club number to your booking with a partner airline it can take up to 6 weeks for your Virgin points to be verified and credited.

If it's been longer than that since your flight, or you didn't add your Flying Club details at the time of booking, you can claim Virgin points back up to 6 months after you fly. 

To claim points for airline partners, please complete our webform.

Please note:

• Points may only be claimed for a flight you've already taken.

• No claims will be accepted for future activity yet to be taken/completed. Please allow 30 days for eligible claims to show on your account.

• We'll contact you if we're unable to credit your account.

• You'll find all our eligible partner airlines here.