Earlier flexible booking policies |
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With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022.
For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. We’ll continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking – see below for earlier policies. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. As ever, you should ensure you have adequate travel insurance for your trip.
The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rd March 2021 and 23rd June 2022. If you booked before this and would like to make a change, check out our earlier policies.
The options available to you may differ depending on when you are due to travel. All up to date details can be found here, and we will contact you directly if your booking is affected by any recent changes.
Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic.
If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your cancellation options.
We won't charge admin fees if you wish to change your travel dates or choose a different destination, but you may need to pay any difference in fare.
You may prefer to change passenger names if you would like someone else to benefit from your booking, and that's ok too.
We’ve made it even easier to rebook when you’re ready by introducing our new rebooking bot and web messaging service.
We understand that you may be unsure of your travel plans. You don’t have to decide right now; For bookings made on or after 23rd December 2021 you can convert to a Travel Voucher which can be used up until 31 December 2023.
If your booking was made prior to 23rd December 2021 you can convert to a Travel Voucher which can be used up until 30 April 2023.
The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points.
You can use your Travel Voucher to purchase a future Virgin Atlantic flight to any of our destinations and in a different cabin. You can even make a booking for someone else using your Travel Voucher. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare.
Once we receive and action your request, we’ll update your booking and send you confirmation. Please don’t worry if it takes a few days to get back to you, just keep your booking reference safe. If you are travelling imminently or think
If rebooking or rerouting is not suitable for you, our team can also discuss other options with you.
Our flight disruption policy
If your holiday plans change, that’s okay. We have a flexible booking policy, and you can change the dates, the destination and even who is travelling with no admin fees.
The overall cost of your holiday may change depending on when and where you wish to travel, in which case you'll need to meet any increase in holiday cost. Likewise, if the cost of the holiday decreases, then we will refund the difference.
Need more time to decide? You can cancel your holiday and receive one of our holiday vouchers instead. That way, you'll keep the full value of your holiday (less any non-changeable aspects) without any cancellation charges, in line with our normal booking terms and conditions.
To make a change to your holiday booking, please contact us.
It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. We'll be in touch with you if your holiday is affected.
For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website.
You’ll be entitled to a full refund of your holiday within 14 days if:
If we have cancelled your holiday
If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. If you’d prefer a refund, we understand. You can request a refund as part of the options available when you log into Manage My Booking.
Find your voucher in Manage my booking, make a note of the unique code and head over to our website www.virginholidays.co.uk to start planning your next getaway. Once you’ve decided where and when you want to go, simply apply your voucher code at the checkout.
Voucher terms and conditions apply.
If your Virgin Atlantic Holiday is planned to go ahead
If you still want to cancel, we understand. Please bear in mind that our standard cancellation terms and conditions apply, and you may only be eligible for a partial refund.
You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly.
There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. Voucher terms and conditions can be found here. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties.
The Virgin Atlantic Holidays team are here seven days a week and we're ready to help. To speak to us about your options, please contact us.
If you’ve missed a payment or just need a little more time, don't worry. We have options available to help.
For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if you’d like someone else to benefit from your ticket.
You’ll just need to make sure your new travel dates take place by 31st December 2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday).
*Please note that fare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking.
**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets.
We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.
When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 31st December 2023.
It’s important that you make any changes before the date you were originally due to travel.
This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022.
If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page.
If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options.
*Please note that fare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking, with no refund if the new fare is lower.
**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets.
We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.
When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 31st December 2023.
This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021.
It’s important that you make any changes before the date you were originally due to travel.
If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page.
If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options.
*Please note that fare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) are waived if new travel is completed by 31 May 2021. If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower.
**Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets.
Our flexible booking policy (replaced by new policy 5th February 2021).
We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered.
When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if you’d like someone else to benefit from your ticket). You may not need to pay any difference in the fare either – see the table below for more on that.
You can rebook to travel any time up to 31st December 2023.
It’s important that you make any changes before the date you were originally due to fly, or we won’t be able to amend your booking.
If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options.
Your new round trip*** fare is |
Fare difference to pay |
|---|---|
| Within £60 in Economy Within £120 in Premium Within £350 in Upper |
Nothing. We’ll waive the additional cost, so you don’t pay more than for your original ticket |
| More than £60 in Economy More than £120 in Premium More than £350 in Upper |
The remaining fare difference after we have waived those amounts. Eg. if your new fare is £100 more than your original Economy ticket, we will waive £60 and you’ll just pay the £40 difference. |
| Less than the original fare | Nothing. Refunds do not apply as per the original fare rules. |
| For a different cabin or destination | The full fare difference applies |
***For one-way trips, apply 50% of the respective amounts
These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. Your flight number will begin with the letters "VS". It also includes Flying Club redemption bookings.
