Accessibility & Special Assistance
If you need special assistance at the airport, onboard or on your Virgin Atlantic Holiday, please let us know as early as possible (or at least 72 hours before your flight). Head to My booking to request wheelchair assistance and more, or get in touch through the options below. Our dedicated team are here to help make your trip amazing.
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Travelling with visual impairment |
We can offer assistance at the airport and on board the aircraft with seat orientation and audio descriptions for entertainment. |
| Request assistance |
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Help with mobility and mobility aids |
Everything you need to know about requesting assistance through the airport, bringing your own mobility aids and special seating on board. |
| Get help with mobility |
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Help with medication, medical equipment and fitness to fly |
Advice for flying with your prescription medication and what you need to know before flying with medical equipment. |
| Flying with medical conditions |
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Travelling with a partner airline |
If you flight is operated by one of our partners, even if it has a Virgin Atlantic flight number, then please see their website for more information on requesting special assistance |
| Special assistance with other airlines |
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Assistance if you're deaf or hard of hearing |
Find out about how to request assistance at the airport and everything you need to know about requesting a trained BSL translator for your flight. |
| How we can help |
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Travelling with a hidden disability |
If you or someone you're travelling with has a hidden disability, we have advice and guidance to help you through the journey. |
| What to expect on your journey |
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Travelling with a guide dog or assistance dog |
Before you book, find out what's required for your guide dog or assistance dog to travel with you in the cabin of your flight. |
| What you need to know |
Virgin Atlantic adheres to the US Disabilities Bill of Rights and the UK Aviation Passenger Charter. For more information please click the links below:
