Home Book My Booking Check in Flight status Destinations & onboard Help Flying Club Deals
Virgin Atlantic logo
  • Book
  • My Booking
  • Check in
  • Flight status
  • Destinations & onboard
  • Help
  • Flying Club
  • Deals
  1. Virgin Atlantic help centre
  2. Contact us (with numbers

Contact us

Hello there. If you haven't been able to find what you need on our website, we're here to help. You can ask our help bot, send us a message, or give us a call. For UK customers, we’re available 7am - 8pm everyday. For international customers, check our opening times below.

   

Can I help?

Hi, I'm Amelia, the Virgin Atlantic help bot. Give me a try! I have answers to many common questions.

Let's chat!

   

Find answers to common questions in our help centre


Booking flexibility

Book now and make changes if you need to, without any admin charges.

Find out more

Travel advice

Find all the latest travel requirements for the destinations we fly to.

Find out more

Flight status

Check the status of your flight before heading to the airport.

Covid-19 travel hub

Get in touch

Send us a message

If you want to make a request or just send us a quick note, get in touch using our contact forms.

 

Can't get home? Register as away from home

Contact forms

 

Contact forms

 

Get in touch with our dedicated teams

 

Calling from UK

Calls to our help centre are much higher than normal, so it can take up to 3 hours to speak to us. If you’d just like to rebook an open ticket or travel voucher, or for lots of other queries, you can do it really easily using our online contact forms

Virgin Atlantic


 

Virgin Atlantic Special assistance

Get in touch using our contact form by selecting Special assistance.


Preorder duty free items: 0344 579 0055


Cargo reservations: 0344 209 8300


Customer Care

Use our contact form for help with a journey you've already completed.


Virgin headquarters: 0344 8110 000

Virgin Holidays

 

Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Holidays.


Virgin Atlantic Holidays Customer Centre: 0344 472 9646

Reservations and Customer Service

Opening hours: Mon - Fri 9am - 7pm | Sat 9am - 6pm | Sun 10am - 6pm


Virgin Altantic Holidays Special assistance: 0344 557 3998

Opening hours: Mon - Fri 9am - 5:30pm
or email: special.assistance@virginholidays.com


Group sales: 0344 472 1422


Customer Care

Get in touch by email: feedback.backhome@virginholidays.com

 

Calling from USA

Customer Centre: +1 800 862 8621

Reservations, Customer Service and Flying Club

Opening hours: 24 hours a day, 7 days a week.


Special assistance:

Get in touch using our contact form by selecting Special assistance.

 

Calling from other countries

Austria

Customer Centre: +43800068048

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Bahamas

Customer Centre: +1 800 862 8621

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Belgium

Customer Centre: +3226200891

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Bulgaria

Customer Centre: +35929358697

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Caribbean

Customer Centre: +1 800 744 7477

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day


Barbados: +1 246 228 4886

China

Reservations: +86 21 61 361777

Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese  - Mon - Sat 8am - 8pm | Sun 8am - 5pm


Flying Club: +86 21 5353 4600

Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese  - Mon - Sat 8am - 8pm | Sun 8am - 5pm

Cuba

Reservations: +53 7 204 0747

Opening hours: 7am - 3am UK time every day


Flying Club: +1 800 744 7477

Czechia

Customer Centre: +420225439802

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Denmark

Customer Centre: +4535158998

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

France

Customer Centre: +33185169351

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Germany

Customer Centre: +498006273001

Reservations, Customer Service and Flying Club

Opening hours 7am - 3am UK time every day

Greece

Customer Centre: +302112111591

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Hong Kong

Virgin Atlantic Hong Kong: +852 2532 3000

Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese  - Mon - Sat 8am - 8pm | Sun 8am - 5pm


Flight Information: +852 2181 8888

Opening hours:
English - 24 hours a day, 7 days a week
Mandarin and Cantonese  - Mon - Sat 8am - 8pm | Sun 8am - 5pm

Iceland

Customer Centre: +3548004343

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

India

Reservations: +91 124 4693030 toll free

Opening hours: Mon - Fri 9.15am - 5.15pm


Special assistance: +91 124 4693030

Ireland

Customer Centre: +35315339883

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Israel

All enquiries: +443448747747

Luxembourg

Customer Centre: +35227300105

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Netherlands

Customer Centre: +31207219903

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Nigeria

Customer Centre: +234 (0) 14483000 or +234 (0) 1 4612747

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Norway

Customer Centre: +4723502022

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Pakistan

Customer Centre:  +92 21 111847446

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Poland

Customer Centre: +48225048363

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Portugal

Customer Centre: +351210608310

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Saint Vincent and the Grenadines

Customer Centre: +44 344 874 7747

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

South Africa

Customer Centre: +27 11 340 3400

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Spain

Customer Centre: +34930039917

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

Sweden

Customer Centre: +46851992531

Reservations, Customer Service and Flying Club

Opening hours: 7am - 3am UK time every day

 

Sales support for travel agents

UK sales support: +44 (0)344 209 7705

Opening hours: 9am - 2pm Mon - Fri


Group sales: +44 (0)344 209 7703

Opening hours: 7am - 12 midday Mon - Fri


US sales support: +1 866 325 7723


Lagos sales support:  +234 1 4612744


Shanghai sales support:  +86 21 6136 1700


South Africa sales support:  +27 11 340 3453


Hong Kong sales support:  +852 2532 3080


About Virgin Atlantic

About Virgin Atlantic
  • Our story
  • Business as a force for good
  • Media centre
  • Annual reports
  • Careers
  • Our story
  • Business as a force for good
  • Media centre
  • Annual reports
  • Careers

Support

Support
  • Help and contact
  • Before you book
  • At the airport
  • On the flight
  • Lost property
  • Help and contact
  • Before you book
  • At the airport
  • On the flight
  • Lost property

Policies

Policies
  • Modern Slavery statement
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment
  • Website security guidance
  • Modern Slavery statement
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment
  • Website security guidance

Partners

Partners
  • Business travel
  • Virgin Atlantic Cargo
  • Travel trade
  • Affiliates
  • More partners
  • Business travel
  • Virgin Atlantic Cargo
  • Travel trade
  • Affiliates
  • More partners

©2023 Virgin Atlantic Airways Ltd. All rights reserved.
Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF
Cookie statement | Terms and conditions | Privacy policy | Accessibility | Canadian tariffs | Air Carrier Access Act



img  img  img  img  img 
Bookings made by credit card or debit card no longer incur a fee.

Social Img Social Img Social Img Social Img
regionSwitcherIconSouth Africa Link to change the language
×

Select Country/Region

Regions

  • Brazil
  • Caribbean
  • China
  • Europe
  • France
  • Hong Kong
  • India
  • Israel
  • Netherlands
  • Nigeria
  • Pakistan
  • South Africa
  • UAE
  • USA
  • United Kingdom