Check-In and Boarding

11.1 Check-in

(a) You must give yourself plenty of time to check-in and complete all check-in formalities (including bag drop and getting a boarding pass) by the Check-in Deadline and to get through security.

(b) Our Check-in Deadline is seventy (70) minutes before your scheduled departure time (unless we tell you otherwise). Check-in Deadlines for other carriers operating your flight can be different and you must familiarise yourself with these before the date of travel.

11.2 Boarding

    (a) You must be at the boarding gate at least thirty (30) minutes before your scheduled departure time, unless you are advised otherwise.  

    (b) If your flight is operated by another carrier it may have different deadlines and you will need to check these when you check-in for your flight.

11.3 If you have not checked-in (i.e. received your boarding pass for the flight) by the Check-in Deadline or have not arrived at the boarding gate in time, we or the carrier operating your flight may refuse boarding, cancel your reservation or change your seat.

11.4 We will not be liable to you for any loss or expense you suffer if you do not meet Check-in Deadlines, do not comply with all check-in formalities or fail to be at the boarding gate on time and you will not receive a refund for the unused flight.