If your flight has been cancelled and you're stuck abroad, you must register as ‘Away from home’ as soon as you can. We'll do everything we can to find you a flight and get you home quickly.
It's really important to provide your contact details as we need to know where you are and keep in regular contact via text or email. Keep checking your emails (including your junk folder), messages and My Booking for any alternative plans we may have made for you.
To register, tell us below if you booked flights from Virgin Atlantic or if you booked a whole holiday/package from Virgin Atlantic Holidays. The correct form will then appear for you to complete. We'll ask you to confirm the total number of people travelling so you'll only need to complete this form once for each booking you have.
It’s our responsibility to cover reasonable expenses under Regulation No 261/2004, so keep hold of your receipts. You can find more information on how to claim below on section EC Care – Regulation No 261/2004.