| Airport | Domestic connections |
International connections | Transfer directions and information |
|---|---|---|---|
| CPT (Cape Town) | If you are connecting to a domestic flight, you must collect your baggage and clear customs, even if your bag is labelled to your final destination. You will need need to go through customs, and follow the signs to the Central Departure Terminal on the 2nd floor to check in for your next flight. | If your onward connection is to any other regional destination in Africa, please go to the International Transfer Facility which is just before Immigration. |
If you are connecting onto a regional or international flight, and you are holding two separate tickets, and your bag is only checked in to Cape Town, you will need to collect your baggage. You will then need to follow the signs to the Central Departure Terminal on the 2nd floor to check in with the next airline. |
| JNB (Johannesburg) | If you are connecting to a domestic flight, you must collect your baggage and clear customs, even if your bag is labelled to your final destination. You will need need to go through customs, and follow the signs to Terminal B for domestic flight check in. | If your onward connection is to any other regional destination in Africa, please go to the International Transfer Facility which is just before Immigration. |
If you are connecting onto a regional or international flight, and you are holding two separate tickets, and your bag is only checked-in to JNB, you will need to collect your baggage. You will then need to follow the signs to Terminal A or B, depending on which terminal your next airline departs from. |
| LOS (Lagos) | If you are connecting to a domestic flight, you must collect your baggage and clear customs, even if your baggage is labelled to your final destination. Our ground staff will be available to help you. |
You will need to collect your bags, clear customs, and then re-check your bags with your onward carrier.
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Baggage and connecting flights
If you're connecting between flights, you may be required to collect and re-check your baggage. This depends on the process at the airport where your connection takes place.
Through tickets
If you have booked a through ticket, in most cases you can have your bag through checked to your final destination. The check in agent can confirm the process to you at check in, please ask us and we'll be happy to help.
Note: a through ticket means you have one ticket number containing all the flights in your itinerary, which are usually booked at the same time.
Separate tickets
Your bag will not be checked through to your destination if you hold separate tickets. In this case, your bags will be checked through to the destination of your first ticket. Note: separate tickets means you have a separate ticket number for each flight in your itinerary. These are usually booked separately from each other at different times.
Other reasons why your bag will not be checked through to your destination
· There is a break in your journey exceeding 12 hours
· Your onward flight is not confirmed
· There is no baggage transfer facility at the stop over airport
To help you plan your journey, we have detailed the process for baggage collection at each airport in the table below.
Africa
Asia
| Airport | Domestic connections | International connections | Transfer directions and information |
|---|---|---|---|
| BOM (Mumbai) | Domestic connecting customers (including those connecting to flights operated by our codeshare partner IndiGo) must collect their bags, clear customs, and proceed to the respective airline check in desk in the departures terminal. Your connecting flight could depart from Terminal 1 or 2. Please check your itinerary and confirm before proceeding to the check in desks. | Bags are automatically transferred onto international flights. | |
| DEL (Delhi) | Domestic connecting customers (including those connecting to flights operated by our codeshare partner IndiGo) must collect their bags, clear customs, and proceed to the respective airline check in desk in the departures terminal. Your connecting flight could depart from Terminal 1, 2 or 3. Please check your itinerary and confirm before proceeding to the check in desks. |
Bags are automatically transferred onto international flights. |
If your domestic connecting flight is from Terminal 1, then you will need to either use the free shuttle bus, or a taxi. |
| PVG (Shanghai) | You will need to collect your bags, clear customs, and re-check your bags with your onward carrier.
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You will need to collect your bags, clear customs, and re-check your bags with your onward carrier.
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Caribbean
| Airport | Domestic connections |
International connections | Transfer directions and information |
|---|---|---|---|
| ANU (Antigua) | No domestic connections within Antigua. |
Bags are automatically transferred to international flights. | |
| BGI (Barbados) | No domestic connections within Barbados. | If you have a connecting flight with Caribbean Airlines, and you have your onward boarding pass and your bags have been checked through to your final destination, you should go straight to the Connection Facility which is located just before the Arrivals Hall. | |
| GND (Grenada) | No domestic connections within Grenada. | Collect your bags and clear customs, then re-check bags in with onward carrier. | |
| MBJ (Montego Bay) | If you have a connecting flight from Montego Bay, you must collect your baggage and clear customs before going to check in for your next flight. | If you have a connecting flight from Montego Bay, you must collect your baggage and clear customs before going to check in-for your next flight. | |
| NAS (Nassau) | If you have a connecting flight from Nassau, you must collect your baggage and clear customs before going to check in for you next flight. | If you have a connecting flight from Nassau, you must collect your baggage and clear customs before going to check in for you next flight. | |
| SVD (St Vincent) | You will need to collect your bags at baggage claim before clearing customs, then proceed to check in for your next flight. |
You will need to collect your bags at baggage claim before clearing customs, then proceed to check in for your next flight. | |
| UVF (St Lucia Hewnaorra) | No domestic flights within St Lucia. | Collect your bags and clear customs, then re-check bags in with your onward carrier. Please note: inter-island flights with other carriers leave from George F. L. Charles Airport (SLU) which is 2 hours away. |
Middle East
| Airport | Domestic connections |
International connections | Transfer directions and information |
|---|---|---|---|
| TLV (Tel Aviv) | Transiting between domestic to international, or international to domestic flights is forbidden. |
Passengers in transit are requested to follow the signs at the airport and must approach the transit desk (located in the arrivals level, BEFORE immigration) as you will need to go through a pre-flight security check process.
After the security check, passengers with a boarding pass are allowed to go to the Duty Free area (passengers can print their boarding pass at the self-service counters in the transit area).
If you have checked-in bags, the inbound airline must tag the bag to the final destination. |
The transit service is available for passengers who have purchased their inbound flight TO Israel and outbound flight FROM Israel under the same ticket / PNR.
Minimum connecting time (international-international) is 3 hours, and maximum connecting time is 24 hours.
The transit service is available for passengers landing in Ben Gurion International Airport and departing from Terminal 3 ONLY.
Passengers in transit are expempted from visa/immigration and customs clearance.
If in transit, you will need to approach the transit desk in order to identify yourself, as this is part of the transit process. This may also affect transit baggage handling.
If you are in transit and eligible to enter Israel, you are allowed to enter the country - but in case of checked baggage, you must approach and notify the transfer desk before leaving the airport, and approach the airline's check in counters before departing from Tel Aviv.
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United Kingdom
| Airport | Domestic connections |
International connections | Transfer directions and information |
|---|---|---|---|
| EDI (Edinburgh) | If you have a connecting flight and your baggage is checked through to your final destination, follow the signs to Flight Connections. | If you have a connecting flight and your baggage is checked through to your final destination, follow the signs to Flight Connections. |
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| LHR (London Heathrow) | If you have a connecting flight and your baggage is checked through to your final destination, follow the purple signs to Flight Connections. If your connecting flight doesn’t depart from Terminal 3, you’ll need to catch a transfer bus to the terminal you need. | If you have a connecting flight and your baggage is checked through to your final destination, follow the purple signs to Flight Connections. If your connecting flight doesn’t depart from Terminal 3, you’ll need to catch a transfer bus to the terminal you need. | |
| MAN (Manchester) | If you are arriving into Terminal 2 on a Virgin Atlantic Flight and connecting onto another flight, then your bags will be checked through to your final destination and there is no need to collect your bags. | If you are arriving into Terminal 2 on a Virgin Atlantic Flight and connecting onto another flight, then your bags will be checked through to your final destination and there is no need to collect your bags. |
USA
| Airport | Domestic connections | International connections | Transfer directions and information |
|---|---|---|---|
| ATL (Atlanta) | Collect your baggage in the Arrivals Hall and clear immigration, even if your baggage has been labelled to your final destination.
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Collect your baggage and clear Customs. Place your bags on the transfer belt outside the Customs exit.
London Heathrow (LHR) only - customers travelling on an international transfer with Delta Airlines who have their purple bag receipt do not need to collect their bags before proceeding to their transfer flight.
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| AUS (Austin) | If you have a connecting flight, once you have cleared Immigration, you will need to go to the check in desk of your connecting carrier. | If you have a connecting flight, once you have cleared Immigration, you will need to go to the check in desk of your connecting carrier. | |
| BOS (Boston) | After landing, if you have a connecting flight, you must collect your baggage in the Arrivals Hall and clear immigration, even if your baggage has been labelled to your final destination. You should then go to the transfer desk to drop your bag; this is located on the left, outside the first set of Customs Hall doors. Connections with our partner Delta are from Terminal A, and you can take buses 11, 55 or 66 to get to ALL terminals. Buses 11 or 66 are quickest in terms of transfer times. It is also walkable by following the signs in the terminal. |
After landing, if you have a connecting flight, you must collect your baggage in the Arrivals Hall and clear immigration even if your baggae has been labelled to your final destination. You should then go to the transfer desk to drop your bag; this is located on the left, outside the first set of Customs Hall doors. Connections with our partner Delta are from Terminal A, you can take buses 11, 55 or 66 to get to ALL terminals. Buses 11 or 66 are quickest in terms of transfer times. It is also walkable by following the signs in the terminal. |
The quickest way to connect with Delta is to walk from Terminal E to Terminal A via the skywalk. Take the elevator from the arrivals level to level 4 and take the skywalk from Terminal E to A. |
| IAD (Washington) | Collect your bags, and clear Customs . Place your bags on the transfer belt outside the Customs exit, even if it is labelled to your final destination. | Collect your bags, and clear Customs. Place your bags on the transfer belt outside the Customs exit, even if it is labelled to your final destination. | |
| JFK (John F. Kennedy New York) | Everyone must collect their baggage before clearing Customs, even if it’s labelled to your final destination.
For customer with a connecting flight within 90 minutes here at Terminal 4; or 120 minutes for all other terminals, please proceed directly to the customs hall and speak with one of the JFK Airport Team about quick connect and they will assist in expediting you!
For onward flights on Delta, there is a recheck area to the left as you exit customs.
For all other airlines, please collect your bags and proceed to check in with the relevant Airline. |
Everyone must collect their baggage before clearing Customs, even if it’s labelled to your final destination.
For customer with a connecting flight within 90 minutes here at Terminal 4; or 120 minutes for all other terminals, please proceed directly to the customs hall and speak with one of the JFK Airport Team about quick connect and they will assist in expediting you!
For onward flights on Delta, there is a recheck area to the left as you exit customs.
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| LAS (Las Vegas) | Collect your bags, and clear Customs. Then take your bags to the main bag drop area. | If you’re connecting to a domestic flight and your baggage has been checked to final destination, you must collect your baggage first, clear customs, and then hand your bag back to a Virgin Atlantic Agent at the re-check desk after customs. | |
| LAX (Los Angeles) | If you’re connecting to another flight, you must collect your baggage before proceeding to the transfer desk which is just after Customs.
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If you’re connecting to another flight, you must collect your baggage before proceeding to the transfer desk which is just after Customs. |
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| LOS (Lagos) | If you’re connecting to a domestic flight, you must collect your baggage and clear Customs, even if your baggage is labelled to your final destination. Our ground staff will be available to help you. |
Collect your bags, and clear Customs. Re-check your bags in with your onward carrier.
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| MCO (Orlando) | Collect your bags, and clear Customs. Then place your bags on transfer belt outside Customs exit. |
Collect your bags, and clear Customs. Then place your bags on the transfer belt outside the Customs exit. |
Please note: some connections (not Delta) depart from other areas of the airport, and depending on the airline’s gate location, TSA screening might be required. |
| MIA (Miami) | Everyone must collect their baggage before clearing Customs, even if it is tagged to your final destination.
For onward flights with Delta, there is a re-check area to the left as you exit Customs.
For all other airlines, please collect your bags and proceed to check in with the relevant Airline. |
Everyone must collect their baggage before clearing Customs, even if it is tagged to your final destination.
For onward flights with Delta, there is a re-check area to the left as you exit Customs.
For all other airlines, please collect your bags and proceed to check in with the relevant Airline. |
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| SEA (Seattle) | Seattle’s new International Arrivals Facility requires you to collect all your baggage first (even if you have a connecting flight) and then proceed to Customs & Immigration. If your baggage has been labelled for your next flight, follow the Transfer signs after clearing Customs, where you can place it back on a Transfer belt, before making your way through Security for your next flight. |
Seattle’s new International Arrivals Facility requires you to collect all your baggage first (even if you have a connecting flight) and then proceed to Customs & Immigration. If your baggage has been labelled for your next flight, follow the Transfer signs after clearing Customs, where you can place it back on a Transfer belt, before making your way through Security for your next flight. | |
| SFO (San Francisco) | If you’re connecting to another flight, you must collect your baggage before proceeding to the transfer desk which is just after Customs. | If you’re connecting to another flight, you must collect your baggage before proceeding to the transfer desk which is just after Customs. | |
| TPA (Tampa) | If you have a connecting flight, once you have cleared Immigration, you will need to go to the check in desk of your connecting carrier. |
If you have a connecting flight, once you have cleared Immigration, you will need to go to the check in desk of your connecting carrier. |