If you've left something on one of our planes leaving the UK, please complete Lost items on Virgin Atlantic aircraft form. Our Baggage Tracing team will review our lost property register, and let you know if your item is found.
NOTE: Lost property can take up to 72 hours to enter our system, so please bear with us if you've just arrived at your destination.
Left on a Virgin Atlantic aircraft coming into the UK
If you’ve left something on one of our planes into the UK, the airport's lost and found team will be the ones to find and it and look after it. Please see below for all our airport contact details.
Left in a public area of the airport or lounge
If you've left anything in a public area of the airport like a lounge, gate, or security area, you'll need to contact the airport's lost and found department. Please see below for all our airport contact details.
How to claim lost items on your insurance
You may be able to claim on your insurance if you've lost something. We can provide you with written confirmation that we have searched for the item you have described to us if you have left items on a Virgin Atlantic plane leaving the UK. To receive proof of search please click Yes when you complete the Lost items on Virgin Atlantic aircraft form.
If you left items on a Virgin Atlantic plane into the UK or in a public area of the airport or lounge, you’ll need to use the response from the airports lost property.
We recommend you check with your insurance company before requesting this. Our "confirmation of search" letter or the airports lost property response may not be sufficient proof of your loss. Lost property handlers may charge for this service.