If you've left something on one of our planes leaving the UK, please complete Lost items on Virgin Atlantic aircraft form. Our Baggage Tracing team will review our lost property register, and let you know if your item is found.
NOTE: Lost property can take up to 72 hours to enter our system, so please bear with us if you've just arrived at your destination.
If you’ve left something on one of our planes into the UK, the airport's lost and found team will be the ones to find and it and look after it. Please see below for all our airport contact details.
If you've left anything in a public area of the airport like a lounge, gate, or security area, you'll need to contact the airport's lost and found department. Please see below for all our airport contact details.
You may be able to claim on your insurance if you've lost something. We can provide you with written confirmation that we have searched for the item you have described to us if you have left items on a Virgin Atlantic plane leaving the UK. To receive proof of search please click Yes when you complete the Lost items on Virgin Atlantic aircraft form.
If you left items on a Virgin Atlantic plane into the UK or in a public area of the airport or lounge, you’ll need to use the response from the airports lost property.
We recommend you check with your insurance company before requesting this. Our "confirmation of search" letter or the airports lost property response may not be sufficient proof of your loss. Lost property handlers may charge for this service.
The below information will guide you towards the relevant Airport's Lost and Found department.
Edinburgh
Website: https://www.edinburghairport.com
London Heathrow
Website: https://lhr.lostandfoundsoftware.com/org/lhr
Telephone (within UK): 08448243115 option 5
Manchester
Website: www.manchesterairport.co.uk
Email: manchester.t2@excess-baggage.com
Atlanta
Website: https://www.aatc.org/lost-found/
Email: lost@aatc.org
Boston
Las Vegas
Website: https://www.harryreidairport.com/Lost
Telephone: 001 702 261 5134
Los Angeles
Website: https://www.flylax.com/lost-n-found
Telephone: 001 424 646 5678
Miami
Website: https://www.miami-airport.com/lost-and-found.asp
Telephone: 001 888 335 0690
New York - JFK
Website: https://www.jfkt4.nyc/lost-found/
Email: T4Lostandfound@smartecarte.com
Telephone: 347-684-3604
Further Information: For lost government-issued passports or other travel documents, please contact US Customers and Border Protection at: 718-487-5164
Orlando
Website: https://www.orlandoairports.net/
Telephone: (407) 825 2111
MCO Club lounge: (407) 825 4747
San Francisco
Website: https://www.flysfo.com/lost-and-found
Email: SFOLostandFound@flysfo.com
Telephone: 1-650-821-7014
Seattle
Website: https://www.portseattle.org/services-amenities/lost-and-found
Telephone: 001 206 787 5312
Tampa
Website: https://www.tampaairport.com/lost-and-found
Washington
Website: https://cs.flydulles.com/lostandfound/s/
Telephone: 001 703 572 8479
Antigua
Website: dsaltd.info
Telephone: 001-268-484-1360 / 001-268-562-4148 / 4149 / 4150
Barbados
Website: https://gaia.bb
Email: dutymanagers@gaiainc.bb
Telephone: 001 246 420 2900 or 001 246 428 7101
Grenada
Website: https://www.grenada-airport.com/services.php
Telephone: 001 473 444 4555
Jamaica
Website: https://www.mbjairport.com/
Email: lostandfound@mbjairport.com
Telephone: 001 876 684 1739
St Lucia
Website: https://www.ifly.com/airports/st-lucia-hewanorra-airport/baggage-and-security
Saint Vincent and The Grenadines
Telephone: 1 784 456 5555
The Bahamas – Nassau
Telephone: +12427027247
Turks and Caicos
Email: Info@TCIAirports.tc
Telephone: 649-946-4420
Cape Town
Email: LPOCPT@nascolossal.co.za.
Telephone: +27 21 936 3360 / 61
Johannesburg
Email: LPOJNB@nascolossal.co.za.
Telephone: +27 11 390 8567 / 68
Lagos
Website: https://faan.gov.ng/faqs/
Further Information: Items of lost property are logged by the Federal Airport Authority of Nigeria. Customers must contact the Customer Service Office at the Airport.
Telephone: 00234 1493 3385
Bengaluru
Website: http://www.newdelhiairport.in/lost-and-found.aspx
Email: lostandfound@bialairport.com
Telephone: +91-8066785555
Delhi
Website: https://www.bengaluruairport.com/travellers/passenger-services/lost-found
Email: Lostproperty.dial@gmrgroup.in
Telephone: 0091 124 683 8410
Mumbai
Website: https://csmia.adaniairports.com/lost-luggage.aspx
Email: csmia.lostproperty@adani.com
Telephone: Terminal 1 - +91 9930144272 // Terminal 2 - +91 9619050580 or +918879992371
Dubai
Website: https://www.dubaiairports.ae/before-you-fly/baggage/lost-found
Email: lostproperty@dubaiairports.ae
Telephone: +971 4 224 5555
Maldives
Website: https://macl.aero/passengers/guide/arrivals#cont_baggageservices
Shanghai
Email: Lostandfound@shairport.com
Tel Aviv
Website: https://www.israelwelcome.com/lost-and-found
Email: AvedotMa@iaa.gov.il
